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Topic Title: File Triggering failing
Topic Summary: Seem to be having a lot of fails when a task file triggers
Created On: 06/13/2018 07:33 AM
Status: Read Only
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 06/13/2018 07:33 AM
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HughKenworthy
n00b (>6 posts)

Posts: 4
Joined: 05/18/2018

Seem to be having a lot of fails when a task file triggers. We migrated from A9 to A11 11.0.2.22. I will be upgrading to 11.0.6 soon. Is this a known issue with A11 11.0.2.22?
Sometimes when a task does trigger, the steps do not proceed and the task sits in a perpetual running state. Anybody else experiencing any of this?
 06/15/2018 12:32 PM
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Alex Escalante
HelpSystems

Posts: 871
Joined: 02/26/2014

Hello Hugh,

This is not known or reported behavior. Is it possible to recreate the issue through a support session?

If so, please send an email to automate.support@helspsystems.com, and reference this email. We will setup a session to review the issue.

thank you.

-------------------------

Alex Escalante | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
 06/20/2018 04:56 AM
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HughKenworthy
n00b (>6 posts)

Posts: 4
Joined: 05/18/2018

Cannot recreate the issue consistantly but I do have some interesting log entries. I would welcome you to remote in. I am available 7-4 M-F : Email hkenworthy@crewsbankcorp.com. As I was writing this response we had a task not fire though file triggering. Copied the file out of the directory, restarted the A11 service recopied the file back to the triggering directory and task fires.WHY????
 06/25/2018 12:23 PM
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Justin Aucoin
HelpSystems

Posts: 360
Joined: 02/15/2016

Hi Hugh,

We have contacted you via email to schedule a remote session.

-------------------------

Justin Aucoin | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
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