Network Automation Software We are currently migrating this forum
over to our HelpSystems domain. Please
post all new threads in our new
HelpSystems Community Portal.
Post to the HelpSystems Forum
You are not currently logged on. You must be logged on in order to post. Log on
Or Create a new account
AutoMate Discussion
Decrease font size
Increase font size
Topic Title: Task times out uploading files to SFTP Server
Topic Summary:
Created On: 06/21/2018 06:59 AM
Status: Read Only
Linear : Threading : Single : Branch
 Task times out uploading files to SFTP Server   - MarkMckibben - 06/21/2018 06:59 AM  
 Task times out uploading files to SFTP Server   - Ricardo Castaneda - 06/21/2018 10:35 AM  
 Task times out uploading files to SFTP Server   - MarkMckibben - 06/21/2018 01:16 PM  
 Task times out uploading files to SFTP Server   - Ricardo Castaneda - 06/27/2018 10:27 AM  
 Task times out uploading files to SFTP Server   - MarkMckibben - 06/29/2018 07:14 AM  
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 06/21/2018 06:59 AM
User is offline View Users Profile Print this message

Author Icon
MarkMckibben
Student (5-19 posts)

Posts: 14
Joined: 06/07/2018

Error: 33338, FTP failed (Error : Connection timeout)

Automate Enterprise 11.0.6.11
Windows 2012 R2
Event Viewer shows nothing related to Automate around the time in question.

The task is setup to download a bunch of files from one of our SFTP server to a variety of file shares on our network. We also need to copy these files to a different location on that same SFTP server for archival purposes; so there's a step in the task to upload the files back to their archive folder on that same SFTP server. I've tried increasing the timeout in the logon step from the default (30 seconds) to 15 minutes and I'm still getting this timeout error.

Below is a copy of the task being run and attached is a sample of the log file. Any suggestions on what I should do to fix this issue?


Task Steps: (Right click, Select All, Copy to copy to the clipboard. Steps can then be pasted into the AutoMate Task Builder)


LogSample.txt
LogSample.txt  (4 KB)

Statistics
18258 users are registered to the AutoMate Discussion forum.
There are currently 0 users logged in.
The most users ever online was 5551 on 01/08/2018 at 11:11 AM.
There are currently 620 guests browsing this forum, which makes a total of 620 users using this forum.

FuseTalk Enterprise Edition v4.0 - © 1999-2019 FuseTalk Inc. All rights reserved.

Sitemap Network Automation Software Blog