Network Automation Software We are currently migrating this forum
over to our HelpSystems domain. Please
post all new threads in our new
HelpSystems Community Portal.
Post to the HelpSystems Forum
You are not currently logged on. You must be logged on in order to post. Log on
Or Create a new account
AutoMate Discussion
Decrease font size
Increase font size
Topic Title: Logging not working
Topic Summary: Jobs aren't writing to their logs.
Created On: 07/06/2017 07:43 AM
Status: Read Only
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 07/06/2017 07:43 AM
User is offline View Users Profile Print this message

Author Icon
SteveVaughan
n00b (>6 posts)

Posts: 4
Joined: 12/18/2012

I have uninstall ver 10 and installed ver 11. I did a backup & restore to move the jobs from ver 10 to ver 11. the jobs are working but they are not writing to the log files. The system, task and audit logs are being written to in the application but the individual jobs have log files also and they are not being written too. this is on a Win 2008 R2 DataCenter Service Pack 1 server and it was working fine on Automater Ver 10.

 

 07/06/2017 02:55 PM
User is offline View Users Profile Print this message

Author Icon
Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability.

Note: Please reference this forum thread in your email.


-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 05/16/2018 07:05 PM
User is offline View Users Profile Print this message

Author Icon
SeanSmith
n00b (>6 posts)

Posts: 1
Joined: 09/07/2013

I to am seeing this. Any update on this?
 05/18/2018 01:28 PM
User is offline View Users Profile Print this message

Author Icon
Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello Sean,

We are currently working with clients individually on this issue. I would suggest you email in so that we can work with you directly.

-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
Statistics
18258 users are registered to the AutoMate Discussion forum.
There are currently 0 users logged in.
The most users ever online was 5551 on 01/08/2018 at 11:11 AM.
There are currently 697 guests browsing this forum, which makes a total of 697 users using this forum.

FuseTalk Enterprise Edition v4.0 - © 1999-2019 FuseTalk Inc. All rights reserved.

Sitemap Network Automation Software Blog