AutoMate Discussion Forums - Bug: Holidays cannot be added as a schedule exclusion for hours/minutes/seconds schedules

AutoMate Discussion

help : faq : home
Latest News: NA.com -> HS.com	latest topics : statistics

AutoMate Discussion » AUTOMATE » Automate 11 » Bug: Holidays cannot be added as a schedule exclusion for hours/minutes/seconds schedules

Hide

Categories

	BETA
·	AutoMate 10 & AutoMate BPA Server 10 - Public Beta
	AUTOMATE
·	Automate 11
·	AutoMate 10
·	AutoMate 9
·	AutoMate 8
·	AutoMate 7
·	AutoMate 6
·	AutoMate 5
	AUTOMATE BPA SERVER & AUTOMATE ENTERPRISE
·	Automate Enterprise 11
·	AutoMate BPA Server 10
·	AutoMate BPA Server 9
·	AutoMate BPA Server 8
·	AutoMate BPA Server 7
	GENERAL
·	General Discussion
·	Sample Tasks
·	Suggestions
·	Lounge
	KNOWLEDGE BASE
·	KB Articles
·	AutoMate / Automate
·	AutoMate BPA Server / Automate Enterprise
·	Triggers / Conditions
·	Actions / Activities
·	Task Builder

Search the Forums

advanced search

AUTOMATE

Automate
AM11	11.0.6.11

AutoMate
AM10	10.7.0.3
AM9	9.0.5.4
AM8	8.0.9.0
AM7	7.1.3.0
AM6	6.2.8.0
AM5	5.5.5.1

AUTOMATE ENTERPRISE

Automate Enterprise
AME11	11.0.6.11

AutoMate BPA Server
BPA10	10.7.0.3
BPA9	9.0.5.4
BPA8	8.0.9.0
BPA7	7.1.3.0

INSITE

Insite
2.2

Topic Title: Bug: Holidays cannot be added as a schedule exclusion for hours/minutes/seconds schedules
Topic Summary:
Created On: 05/09/2018 02:08 PM
Status: Read Only

Linear : Threading : Single : Branch

Search Topic

Topic Tools

	View similar topics
	Print this topic.

05/09/2018 02:08 PM
JasonRiley Apprentice (20-49) Posts: 25 Joined: 11/02/2016	In AM11, on a task schedule, holidays cannot be added as an exclusion where the schedule is set to operate on hours, minutes or seconds. For example, it is not possible to create "run every hour except on holidays" while the interval selector is set to hours. The desired schedule can still be achieved by setting the interval to something other than hours, minutes or seconds temporarily (e.g. set to days) then add the holidays exclusion, then set the interval back to hours, minutes or seconds.
Top : Bottom

05/14/2018 10:04 AM
Alex Escalante HelpSystems Posts: 871 Joined: 02/26/2014	Hello Jason, Are you running 11.0.5 or 11.0.2? We would like to test this for possible bug submission. ------------------------- Alex Escalante \| Support Analyst AutoMate \| Division of HelpSystems HelpSystems, LLC \| T: +1.213.738.1700 \| F: +1.213.738.7665
Top : Bottom

05/14/2018 03:17 PM
JasonRiley Apprentice (20-49) Posts: 25 Joined: 11/02/2016	We're running 11.0.5.8
Top : Bottom

05/17/2018 09:35 AM
Mary Manzano HelpSystems Posts: 280 Joined: 03/10/2014	Hello Jason, I just tested version 11.0.5 and it worked fine for me. It may be best if we can schedule remote session with you so that we can see the problem in your environment. Please email us at automate.support@helpsystems.com with your availability for the week. Please include your time zone so that we can schedule accordingly. ------------------------- Mary Manzano \| Technical Consultant AutoMate \| Division of HelpSystems HelpSystems, LLC \| T: +1.213.738.1700 \| F: +1.213.738.7665
Top : Bottom

05/17/2018 09:42 AM
Alex Escalante HelpSystems Posts: 871 Joined: 02/26/2014	Hello Jason, We are unable to reproduce this situation. Is it possible to reproduce this in a support session? Please send an email to support.automate@helpsystems.com, reference this thread, and let us know your availability so we may review the issue. thank you. ------------------------- Alex Escalante \| Support Analyst AutoMate \| Division of HelpSystems HelpSystems, LLC \| T: +1.213.738.1700 \| F: +1.213.738.7665
Top : Bottom

05/23/2018 02:26 PM
JasonRiley Apprentice (20-49) Posts: 25 Joined: 11/02/2016	I have emailed support.automate@helpsystems.com 18 May and again today to arrange a remote support session.
Top : Bottom

08/03/2018 01:04 AM
LilianRusu Student (5-19 posts) Posts: 7 Joined: 09/02/2016	hello, ALL i have the similar problem, + the scheduler confuse diferent type of date for example 8 March with 3 August, for all tasks with exclusion for Holidays the scheduler ignores 3 August(on Holidays was included only 8 March), after removing all from Holidays the scheduler works fine. my date 03.08.2018 - August 3, 2018 (the issue probably is in date format?)
Top : Bottom

08/08/2018 12:58 PM
Alex Escalante HelpSystems Posts: 871 Joined: 02/26/2014	Hello Lilian, We would like to confirm this is occurring in version 11.0.6? If so, please send an email to automate.support@helpsystems.com and reference this thread to continue troubleshooting. If not, please upgrade and test your issue to see if it still occurs. thanks. ------------------------- Alex Escalante \| Support Analyst AutoMate \| Division of HelpSystems HelpSystems, LLC \| T: +1.213.738.1700 \| F: +1.213.738.7665
Top : Bottom

AutoMate Discussion » AUTOMATE » Automate 11 » Bug: Holidays cannot be added as a schedule exclusion for hours/minutes/seconds schedules

Topic Tools

Statistics

18258 users are registered to the AutoMate Discussion forum.

There are currently 0 users logged in.

The most users ever online was 5551 on 01/08/2018 at 11:11 AM.

There are currently 381 guests browsing this forum, which makes a total of 381 users using this forum.