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Topic Title: Update Twitter Status No Longer Works
Topic Summary:
Created On: 05/10/2018 05:58 AM
Status: Read Only
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 05/10/2018 05:58 AM
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TechnologyDepartment
Apprentice (20-49)

Posts: 37
Joined: 10/03/2016

Automate tweet just stopped working about two months ago. Getting "Unauthorized access. Provide correct username and password." Logged in manually and tweeted from Twitter no problem. Tried to "Get PIN" in Authentication section and getting error message "The remote server returned an error: (401) Unauthorized." Twitter credentials haven't changed, so cannot figure out what the issue is.
 05/11/2018 12:59 AM
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JasonRiley
Apprentice (20-49)

Posts: 25
Joined: 11/02/2016

We came across this issue recently as well. We had our own custom Access token and Access token secret and had them inserted into the Twitter action as constants, but they no longer worked using that approach. The Default keys also didn't work. We ended up copying and pasting our Custom keys (that we created at https://apps.twitter.com) and entering these directly into the Twitter action (Consumer key and Consumer secret fields) before using the Get PIN function that, after following the instructions, provides the Access token and Access token secret. Once we did that, everything started working once again. Hope that helps!
 05/31/2018 12:50 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

We apologize for the delayed response, we have reproduced this issue and added a bug to our database 24250.

Jason, thank you for providing a workaround.

-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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