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Topic Title: AM11 memory leak/memory creep
Topic Summary:
Created On: 05/27/2018 06:25 PM
Status: Read Only
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 05/27/2018 06:25 PM
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JasonRiley
Apprentice (20-49)

Posts: 25
Joined: 11/02/2016

AM11 11.0.5.8 AMTS grows in memory usage by about 0.1MB per second while our tasks are running until it exhausts memory on the machine and everything stops. It does it even if we run a basic task, such as the attached, on its own - running this task utilises a further 3MB of memory every 15 times it is run. When we turn off task triggering and wait, the memory utilised is not returned and AMTS just continues to occupy resources. The only way to resolve the issue is to restart. It looks to be churning through about 1GB-1.5GB of memory per day.


Task Steps: (Right click, Select All, Copy to copy to the clipboard. Steps can then be pasted into the AutoMate Task Builder)
 05/30/2018 03:14 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello Jason,

We have just released Automate 11 version 11.0.6.11. Have you been able to test this issue in our latest release?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 06/01/2018 01:06 AM
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JasonRiley
Apprentice (20-49)

Posts: 25
Joined: 11/02/2016

Same issue exists on 11.0.6.11
 06/06/2018 12:48 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello Jason,

Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability.

Note: Please reference this forum thread in your email.

-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 06/25/2018 08:39 AM
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MichaelShook
Apprentice (20-49)

Posts: 39
Joined: 11/30/2005

I too am seeing this issue with about the same rate of memory leak described here. While we're still on 11.0.2.22, I don't want to go through the process of upgrading until I know this issue has been resolved, as we are not seeing any other bug fixes that affect us at this time.

AM: 11.0.2.22
Win: Server 2016 Standard

Michael D. Shook | Administrator - Supporting Systems & Architecture | http://www.barrettdistribution.com | mshook@barrettdistribution.com | 703.891.4190 | Eastern Time Zone

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Michael D. Shook | Sr. EDI Analyst | http://www.barrettdistribution.com | mshook@barrettdistribution.com | 703.891.4190 | Eastern Time Zone
 07/03/2018 01:32 PM
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Justin Aucoin
HelpSystems

Posts: 360
Joined: 02/15/2016

Hello Michael,

Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability.

Note: Please reference this forum thread in your email.

-------------------------

Justin Aucoin | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
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