AM11 11.0.5.8 AMTS grows in memory usage by about 0.1MB per second while our tasks are running until it exhausts memory on the machine and everything stops. It does it even if we run a basic task, such as the attached, on its own - running this task utilises a further 3MB of memory every 15 times it is run. When we turn off task triggering and wait, the memory utilised is not returned and AMTS just continues to occupy resources. The only way to resolve the issue is to restart. It looks to be churning through about 1GB-1.5GB of memory per day.


Task Steps: (Right click, Select All, Copy to copy to the clipboard. Steps can then be pasted into the AutoMate Task Builder)
<AMLOOP FROM="1" TO="1" /> <AMLOOP ACTIVITY="end" />

Hello Jason,

We have just released Automate 11 version 11.0.6.11. Have you been able to test this issue in our latest release?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Same issue exists on 11.0.6.11

Hello Jason,

Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability.

Note: Please reference this forum thread in your email.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

I too am seeing this issue with about the same rate of memory leak described here. While we're still on 11.0.2.22, I don't want to go through the process of upgrading until I know this issue has been resolved, as we are not seeing any other bug fixes that affect us at this time.

AM: 11.0.2.22
Win: Server 2016 Standard

Michael D. Shook | Administrator - Supporting Systems & Architecture | http://www.barrettdistribution.com | mshook@barrettdistribution.com | 703.891.4190 | Eastern Time Zone

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Michael D. Shook | Sr. EDI Analyst | http://www.barrettdistribution.com | mshook@barrettdistribution.com | 703.891.4190 | Eastern Time Zone

Hello Michael,

Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability.

Note: Please reference this forum thread in your email.

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Justin Aucoin | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665