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AM11	11.0.6.11

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Topic Title: 11.0.2.22 post-upgrade issues
Topic Summary:
Created On: 01/31/2018 01:40 PM
Status: Read Only

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01/31/2018 01:40 PM
JamesLankford Artisan (200-499) Posts: 369 Joined: 11/26/2012	Aside from the major "The process cannot access the file..." issue that is affecting many users, is anyone else experiencing other issues? I am seeing other odd issues, such as workflows generating errors that don't make sense. Like "Expecting If Statement" where an Else statement is, and these workflows have been running for many months. A particular workflow with such an error may fail, and then I can run it again and it may run successfully or fail in another random section of the task with a different error. Since the errors are random and inconsistent, it is difficult to articulate the issue. I am also experiencing an issue where the status monitor in the System Tray will be active (Green) which indicates tasks are running, but when I right-click and Select 'Show Running Tasks', nothing appears in the window anymore. This worked fine pre-upgrade. I am considering reverting back to the prior version. ------------------------- <html />
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02/02/2018 09:12 AM
JamesLankford Artisan (200-499) Posts: 369 Joined: 11/26/2012	Just as an update - we reverted back to 11.0.1 due to the many issues we were experiencing post-upgrade. In addition to the errors that have been mentioned, we were also experiencing stability issues with the platform - non-responsivness for several seconds at a time, slowness, SMC locking up, etc. ------------------------- <html />
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02/02/2018 03:41 PM
Devin Cannon HelpSystems Posts: 398 Joined: 03/17/2016	Hi James, Was the database reverted to an older version? It's not possible to just uninstall the current version and install an older version as there are changes made to the database. ------------------------- Devin Cannon \| Support Analyst AutoMate \| Division of HelpSystems HelpSystems, LLC \| T: +1.213.738.1700 \| F: +1.213.738.7665
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02/02/2018 03:44 PM
JamesLankford Artisan (200-499) Posts: 369 Joined: 11/26/2012	Nothing regarding the database was reverted. I reverted from 11.0.2.22 to 11.0.1 on the application side only. If I had reverted from a v11 build to a v10 or prior version, reverting the database version would make sense. ------------------------- <html />
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02/06/2018 08:25 AM
Devin Cannon HelpSystems Posts: 398 Joined: 03/17/2016	Hi James, Database schema can change even between revisions so we do not suggest downgrading without reverting to the database as well. ------------------------- Devin Cannon \| Support Analyst AutoMate \| Division of HelpSystems HelpSystems, LLC \| T: +1.213.738.1700 \| F: +1.213.738.7665
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02/06/2018 08:53 AM
JamesLankford Artisan (200-499) Posts: 369 Joined: 11/26/2012	Thanks Devin, that's good to know. Fortunately I have not seen any issues with that as everything appears to be back to normal since reverting. ------------------------- <html />
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02/06/2018 10:14 AM
Ricardo Castaneda HelpSystems Posts: 3424 Joined: 01/11/2008	Hi James, Thank you for the update, let us know if anything changes. ------------------------- Ricardo Castaneda \| Principal Support Analyst AutoMate \| Division of HelpSystems HelpSystems, LLC \| T: +1.213.738.1700
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AutoMate Discussion » AUTOMATE BPA SERVER & AUTOMATE ENTERPRISE » Automate Enterprise 11 » 11.0.2.22 post-upgrade issues

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