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Topic Title: FTPS Error
Topic Summary:
Created On: 07/17/2012 01:54 PM
Status: Read Only
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 07/17/2012 01:54 PM
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KunalKeshav
Apprentice (20-49)

Posts: 27
Joined: 06/29/2006

I am getting the below error while trying to download using FTPS. I can download the file using filezilla just fine.

Response: 425-Server requires protected data connection.
Response: 425 Can't open data connection.

Session Log:

Response: 220-FTPD1 IBM FTP CS V1R11 at xxxxxx, 20:03:21 on 2012-07-17.
Response: 220 Connection will close if idle for more than 5 minutes.
Command : AUTH TLS
Response: 234 Security environment established - ready for negotiation
Command : USER ******
Response: 331 Send password please.
Command : PASS ***
Response: 230 ****** is logged on. Working directory is "******.".
Command : FEAT
Response: 211- Extensions supported
Response: AUTH TLS
Response: PBSZ
Response: PROT
Response: 211 End

Command : RETR xxxxxxx.ZIP
Response: 425-Server requires protected data connection.
Response: 425 Can't open data connection.


Command : QUIT
Response: 221 Quit command received. Goodbye.

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 07/17/2012 03:58 PM
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Liz Casale
AUTOMATE EMPLOYEE

Posts: 940
Joined: 05/23/2011

Hi Kunal,

Thank you for your post. In the FTP Log On step, under the Advanced tab, do you have the "encrypt data channel" option checked? If not, please check this box and try to connect.

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Liz Casale
Technical Support Representative
(213) 738-6966
Network Automation, Inc.

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 07/19/2012 11:05 AM
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KunalKeshav
Apprentice (20-49)

Posts: 27
Joined: 06/29/2006

I do have that option checked.

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 07/19/2012 04:25 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Kunal,

Are you able to connect from a third party FTP tool like Filezilla?

If you add a check for "Compatibility Mode" does that allow you to connect?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 07/19/2012 04:27 PM
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KunalKeshav
Apprentice (20-49)

Posts: 27
Joined: 06/29/2006

Filezilla works. It does not work under compatibility mode.

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 07/20/2012 10:58 AM
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Liz Casale
AUTOMATE EMPLOYEE

Posts: 940
Joined: 05/23/2011

Hi Kunal,

Thank you for your post. We will need to take a look at your task. Please export the task from the SMC and send it to support@networkautomation.com. This will allow us to better trouble shoot the FTPS issue for you.

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-------------------------
Liz Casale
Technical Support Representative
(213) 738-6966
Network Automation, Inc.

--------------------------------------------------------------------------------

AM5 5.5.5.1; AM6 6.2.8.0; AM7 7.1.3.0; AM8 8.0.9.0; AM9 9.0.3.4
BPA7 7.1.3.0; BPA8 8.0.9.0; BPA9 9.0.3.4
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