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Topic Title: Send E-mail action - "From" parameter
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Created On: 03/20/2013 08:04 AM
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 03/20/2013 08:04 AM
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Apprentice (20-49)

Posts: 26
Joined: 12/19/2011


We have noticed that after moving to a Microsoft Exchange environment (and using the Outlook 2010 client) e-mails that are sent via BPA with an "alias" set in the From parameter are not displaying the alias when viewed in Outlook. This only seems to happen when the e-mail address we use is a "real" address. If we use a made up address, the alias will display.

For example, we have a Send E-mail action with the From parameter set to the following: (note: brackets > & < are replaced with square braces since HTML functionality is limited)

TEST 123 456 [] <-- "real" address that exists in our environment

This e-mail only displays the e-mail address ( in the from field when received.

If we instead change the From parameter to the following:

TEST 123 456 [] <-- "fake" address made up for testing

This e-mail, when received, shows both the alias (TEST 123 456) and the e-mail address (

Any thoughts as to what could be happening?

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Edited: 03/20/2013 at 08:16 AM by MatthewKoch
 03/27/2013 04:43 AM
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Michael Priddy
Artisan (200-499)

Posts: 256
Joined: 09/09/2005

Are the settings for SMTP correct for the master srever and the agent, as well as for the task itself?

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Michael Priddy - AutoMate Beta Tester
Windows Server 2003 / XP SP3, 7/ 8/10 Server 2008/2012/2014
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