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AutoMate Discussion | ![]() |
Topic Title: Agent Stopped Working Topic Summary: BPA 7 Agent stopped working Created On: 12/11/2013 03:30 PM Status: Read Only |
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We are in the process of upgrading BPA7 to BPA9. In the meantime one of the BPA7 Agent is stopped working abruptly. Below is error message from Windows Event Viewer. Event Type: Error Any help in this regard is highly appreciated. Thanks
Edited: 12/18/2013 at 10:35 AM by KumarParameswaran |
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Hi Kumar,
Was there a workflow running at the time of the error? If so what does the workflow execute?
------------------------- ![]() Ricardo Castaneda | Principal Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 |
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Hi Ricardo, Thanks for getting back with me regarding this. Yes, there is workflow running on that agent and it is excuting some exe to make sure the service is running. Below is the error when the working was running. A workflow has failed. Workflow Name: Check Production Date/Time Of Failure: 12/11/2013 12:05:01 PM Error Text: the agent is not connected Thanks
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Hi Kumar,
Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to support@networkautomation.com with a list of your availability. Note: Please reference this forum thread in your email.
------------------------- ![]() Ricardo Castaneda | Principal Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 |
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Hi Kumar,
We look forward to hear from you so that we can continue our investigation.
------------------------- ![]() Ricardo Castaneda | Principal Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 |
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After further investigating, this issue appears to be caused intermittently by a particular task. Kumar has agreed to continue version migration, and will monitor for this issue in BPA9.
------------------------- Zorin Abner Technical Support Representative (213) 738-6966 Network Automation, Inc. AM5 5.5.5.1; AM6 6.2.8.0; AM7 7.1.3.0; AM8 8.0.9.0; AM9 9.0.4.5 BPA7 7.1.3.0; BPA8 8.0.9.0; BPA9 9.0.4.5 |
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