The below error occured when running a BPA 7 Job.

Workflow 'XYZ' failed because: Logon failed because workstation is already logged on.(Step -1)

• BPA7 (7.1.3.0) Server is running on 2003R2 Enterprise Edition SP2
• BPA7 (7.1.3.0) Agent is running on 2003R2 Enterprise Edition Sp2

There is no Windows logs/event entry on either of the machine.

Any help in this regard would be highly appreciated.

Thanks

Category Survey

Hi Kumar,

Do you have any sessions in a disconnected state?

Can you check what session the BPAEM.exe process is running in the Windows Task Manager?

Category Survey AutoMate BPA Server 7 version: Windows version:

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Hi Ricardo,

In the server and Agent, I don't find any sessions in a disonnected state.? 

Do I have to check the session on the server or Agent?

Thanks

 

Category Survey

Hi Kumar,

You will need to open Windows Task Manager and check under the Users tab.

Note: You will need to check on the machines (agents) running your workflow.

Category Survey AutoMate BPA Server 7 version: Windows version:

-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Hi Ricardo,

Under the user tab, i don't find any information. May be the agent is connected it now.

Probably I will check when I get the same error next time.

Thanks

Category Survey

Hi Kumar,

You will need to check the Windows Task Manager when you reproduce the issue, this would tell you whats going on.

Category Survey AutoMate BPA Server 7 version: Windows version:

-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700