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Topic Title: Detecting if an already recognized agent is on or off (blue or red).
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Created On: 09/02/2008 07:36 AM
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 09/02/2008 07:36 AM
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ChadVanpelt
Student (5-19 posts)

Posts: 8
Joined: 11/19/2007

Is there a method for detecting if an automate agent is online or offline?

What I'm trying to do is to automate a way to notify myself if an agent is not communicating to the server for some reason. In order to do that, I need to be able to detect when the server loses communication with any of its agents.

Thanks.



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 09/02/2008 08:39 AM
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Bart van Lagen
Supreme Guru (1000+)

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Joined: 04/25/2005

maybe here?

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Bart van Lagen
ICT Department.
St Jansdal Hospital
Harderwijk, Netherlands
Automate 7.1.1.0 / BPA 7.1.1.0
Windows 2003SP2SRV
 09/02/2008 08:45 AM
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Bart van Lagen
Supreme Guru (1000+)

Posts: 1400
Joined: 04/25/2005

This seems to be easy, but it's not. When you build functionality for checking for disconnected agents, this functionality is stored in a task, and tasks are always executed on an agent. So, it the agent you're running this functionality on is disconnected, the check will never run. So the BPA server should have some functionality to report disconnected agents by mail or eventlog.
But it would be nice to have a possibility to query the server from the agent: IsAgentRunning( "B")?

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Bart van Lagen
ICT Department.
St Jansdal Hospital
Harderwijk, Netherlands
Automate 7.1.1.0 / BPA 7.1.1.0
Windows 2003SP2SRV


Edited: 09/02/2008 at 09:07 AM by Bart van Lagen
 09/02/2008 01:55 PM
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ChiBui
n00b (>6 posts)

Posts: 1
Joined: 03/04/2008

I agree.

I was thinking of something like an API or an executable (or even BPAS.exe with a parameter) that gives the information about the agents (i.e. whether they're still connected, etc.)



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 09/03/2008 08:48 AM
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Leonard Amabile
HelpSystems

Posts: 5454
Joined: 05/15/2007

I have added this into our ITS database:

http://www.networkautomation.c...ssueid=a20089384823215


-Leonard

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Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665
 02/18/2016 12:15 AM
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EdisonAbesamis
n00b (>6 posts)

Posts: 5
Joined: 02/17/2016

Is this already addressed on version 10.2.0.6?

If we can detect if the agent is down we can notifiy the corresponding team to check if agent if its down or up. With this we can send an email notification that assistance is needed.



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 02/26/2016 01:22 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

If you have multiple agents you can setup a scenario where you have each agent ping the other to make sure they are up and running.

We do have a feature request regarding this scenario in our DB.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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