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Topic Title: Detecting if an already recognized agent is on or off (blue or red). Topic Summary: Created On: 09/02/2008 07:36 AM Status: Read Only |
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 09/02/2008 07:36 AM
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Is there a method for detecting if an automate agent is online or offline?
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09/02/2008 08:39 AM
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maybe here?
------------------------- Bart van Lagen ICT Department. St Jansdal Hospital Harderwijk, Netherlands Automate 7.1.1.0 / BPA 7.1.1.0 Windows 2003SP2SRV 
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09/02/2008 08:45 AM
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This seems to be easy, but it's not. When you build functionality for checking for disconnected agents, this functionality is stored in a task, and tasks are always executed on an agent. So, it the agent you're running this functionality on is disconnected, the check will never run. So the BPA server should have some functionality to report disconnected agents by mail or eventlog.
But it would be nice to have a possibility to query the server from the agent: IsAgentRunning( "B")?
------------------------- Bart van Lagen ICT Department. St Jansdal Hospital Harderwijk, Netherlands Automate 7.1.1.0 / BPA 7.1.1.0 Windows 2003SP2SRV
Edited: 09/02/2008 at 09:07 AM by Bart van Lagen |
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09/02/2008 01:55 PM
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I agree.
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09/03/2008 08:48 AM
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I have added this into our ITS database:
http://www.networkautomation.c...ssueid=a20089384823215 -Leonard
-------------------------  Leonard Amabile | Director, Cross Platform Support AutoMate | InterMapper | Skybot | Divisions of HelpSystems T: +1.213.738.1700 | F: +1.213.738.7665 |
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02/18/2016 12:15 AM
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Is this already addressed on version 10.2.0.6? If we can detect if the agent is down we can notifiy the corresponding team to check if agent if its down or up. With this we can send an email notification that assistance is needed.
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02/26/2016 01:22 PM
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Hello,
If you have multiple agents you can setup a scenario where you have each agent ping the other to make sure they are up and running. We do have a feature request regarding this scenario in our DB.
------------------------- Ricardo Castaneda | Principal Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 |
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