Hi

I have a task set to trigger based on file (added) to a network shared folder.

The server on which the shared folder exists does NOT have a BPA agent running. The trigger does not seem to be working. However, triggers on shared folders on servers with agents installed are working fine.

Does this mean that for a file trigger to work, every server with shared folders (whenever we have a file trigger for a specific shared folder) need a BPA agent.

Please advise.

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Hi Annie,

Does the user that you specified in the File Condition have sufficient permissions to the shared folder that you are trying to trigger from?

It is not a requirement that an Agent is installed on the file server machine.

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- Rick Johnson
Network Automation

Yes 

I have specified a user for the file trigger to access the shared folder. and the assigned user has access to the shared folder.

After setting up the task for the first time, when i was still logged on to BPA 7,  the task did trigger once. and then it would just not trigger at all. 

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Hi Annie,

Is the machine running the agent logged in at all times, or doe that station get logged out or locked?

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- Rick Johnson
Network Automation

The machine gets locked and logged off at times

But i have set the user and pwd to run the tasks in background

I tried if it would trigger when the machine was logged into with the appropriate credentials and still the trigger would n't work.

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Hi Annie,

What are all of the settings for your File System condition?

Would you be able to back up your workflow and attach it to a reply?

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- Rick Johnson
Network Automation

Hello

Currently having issues working with file watcher in automate 8, over our network. I cant seem to get the task to trigger if the file watcher is placed on a network drive. I have tried to full path including server name but no luck.

Any ideas?

Thanks

James

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Hi James,

Sometimes using \\servername\DriveLetter$\FolderPath\ is required versus \\servername\sharename notation. What is the value in the path for your trigger?

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- Rick Johnson
Network Automation

I'm having trouble separately and wondering if this is still the case in later versions?

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This is a Windows and user access issue when it comes to how a UNC path should be referenced. If you are having problems triggering from a network share, make sure you have provided the appropriate user credentials to access that location.

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Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665

Have you tried using the server IP address instead of server name?
Had same issue migrating from a VM file server to NetApp.
All watchers stopped until IP address replaced server name in the path.

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