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Topic Title: SFTP Download Hanging while downloading file
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Created On: 07/29/2011 02:46 PM
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 07/29/2011 02:46 PM
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SureshDonga
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Posts: 255
Joined: 12/28/2009

I was trying to download files from clients ftp, the job was hanging & never ending. When i try to manually download file, it was hanging at the download step.
 
pls help ..

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Task Steps: (Right click, Select All, Copy to copy to the clipboard. Steps can then be pasted into the AutoMate Task Builder)


Edited: 07/29/2011 at 02:57 PM by AutoMate Discussion Moderator
 07/29/2011 02:54 PM
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SureshDonga
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(Step 0) Task Started. 
(Step 8) Creating a variable "DateString"... 
(Step 9) Starting Format Date Time... 
(Step 9) Finished Format Date Time. 
(Step 11) Creating a variable "DestinationDir"... 
(Step 22) Logging into SFTP server "filegateway.us.hsbc.com"... 
(Step 22) Server software is "SFTP Server". 
(Step 22) SSH version is "SSHv2". 
(Step 23) Changing to folder "/HIF428/Inbox"... 
(Step 24) Starting Advanced FTP... 
(Step 24) Sending command "long_list *" to FTP server. 
(Step 24) Finished Advanced FTP.



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 07/29/2011 03:01 PM
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Rick Johnson
AUTOMATE EMPLOYEE

Posts: 2757
Joined: 07/14/2008

Hi Suresh,

I was able to get HSBCTEST1.txt and HSBCTEST2.txt downloaded after unchecking the Use Compatibility Mode box. You should not use Compatibility mode, as that uses the AutoMate 6 FTP engine. The purpose of Compatibility Mode was to ease the transition of AutoMate 6 to AutoMate 7 and the newer FTP engine. It is a better practice to adjust any FTP steps to use the new engine - and version 8 and later does not include the v6 Compatibility mode for FTP.

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- Rick Johnson
Network Automation
 08/03/2011 01:10 PM
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SureshDonga
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Posts: 255
Joined: 12/28/2009

Thanks Rick, It is working fine now.



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 08/03/2011 04:09 PM
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Rick Johnson
AUTOMATE EMPLOYEE

Posts: 2757
Joined: 07/14/2008

Hi Suresh,

It's good to hear that your task is performing properly now!

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- Rick Johnson
Network Automation
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