Network Automation Software We are currently migrating this forum
over to our HelpSystems domain. Please
post all new threads in our new
HelpSystems Community Portal.
Post to the HelpSystems Forum
You are not currently logged on. You must be logged on in order to post. Log on
Or Create a new account
AutoMate Discussion
Decrease font size
Increase font size
Topic Title: Appcrash and kernel error
Topic Summary:
Created On: 12/05/2011 03:58 AM
Status: Read Only
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 12/05/2011 03:58 AM
User is offline View Users Profile Print this message

Author Icon
KaareOlsen
Student (5-19 posts)

Posts: 9
Joined: 09/14/2011

The eventviewer is showing mulitiple error on the BPA 7.1.3 server.

We are at the same time having problems with workflows henging. When to workflow trigger a task at the same time (seconds) both workflow are henging. It seems like the agent are loosing contact with the workflow. Memoryleak??

According to the timestamp in eventviewer and Execution Status windows the error is not necessarily at the same time.



 Category Survey


BPAerrorCrash.txt
BPAerrorCrash.txt  (1 KB)
BPAerrorKernel.txt
BPAerrorKernel.txt  (0 KB)
Report.txt
Report.txt  (6 KB)

 12/05/2011 02:54 PM
User is offline View Users Profile Print this message

Author Icon
Leonard Amabile
HelpSystems

Posts: 5454
Joined: 05/15/2007

Hi Kaare,

What version of Windows are you running? The crash information refers to bpatask.exe and these processes close after every task is done with its execution. Does this occur over time or does the crash occur with every task?





 Category Survey


-------------------------

Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665
 12/05/2011 11:10 PM
User is offline View Users Profile Print this message

Author Icon
KaareOlsen
Student (5-19 posts)

Posts: 9
Joined: 09/14/2011

Hi Leonard,

We are running Windows  2008 SP2 x64 on all our servers. BPA and MSSQL (2008 SP2) server are on different servers.

This is happening over time and not on every task.



 Category Survey
 12/05/2011 11:30 PM
User is offline View Users Profile Print this message

Author Icon
KaareOlsen
Student (5-19 posts)

Posts: 9
Joined: 09/14/2011

We are having problems with workflows not exiting and over time BPA stops responding. How fast BPA stops is depending on the amount of load, but normaly the server stops responing in 48-72 hours.

The kernel error accour more frequently in the end of an 48-72 hours periode.

At the time there are running 8 workflow with one matching task, but only 2 workflow/task are actual running. In TaskManager on BPA server there are running only 2 bpatask.exe. These to are matching the 2 running workflow/task.



 Category Survey
 12/06/2011 03:50 PM
User is offline View Users Profile Print this message

Author Icon
Leonard Amabile
HelpSystems

Posts: 5454
Joined: 05/15/2007

Hi Kaare,

Can you describe the workload as far as triggering is concerned? How many of each type and at what intervals?







 Category Survey


-------------------------

Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665
 12/07/2011 01:31 AM
User is offline View Users Profile Print this message

Author Icon
KaareOlsen
Student (5-19 posts)

Posts: 9
Joined: 09/14/2011

At the time we are running 10 workflows that are scheduled on time. There are 5 workflow that are trigged by file, but those are not the main problem since they are fired so rarely.

All 10 time scheduled workflows are scheduled on different time. Ex every 63 second, every 67 second and so on. This is to prevent workflows to "collide". The reason for different time scheduling is that almost always to different workflow trigged on the same time is hanging.

All schedule trigging is fired between 60 and 300 seconds.

All schedule are setup with a interval, no exclude, no end date and default rescheduling ("Immediately run..." and "Realtive to the original....")



 Category Survey
 12/13/2011 04:16 PM
User is offline View Users Profile Print this message

Author Icon
Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Kaare,

Would it be possible to setup a GoToAssist session so that we can take a closer look at this issue? If so please send an email to support@networkautomation.com with your availability.

Note: Please include a link to this forum thread in your email.

 Category Survey
AutoMate BPA Server 7 version:
Windows version:


-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
Statistics
18258 users are registered to the AutoMate Discussion forum.
There are currently 0 users logged in.
The most users ever online was 5551 on 01/08/2018 at 11:11 AM.
There are currently 1808 guests browsing this forum, which makes a total of 1808 users using this forum.

FuseTalk Enterprise Edition v4.0 - © 1999-2020 FuseTalk Inc. All rights reserved.

Sitemap Network Automation Software Blog