Version : AutoMate 7 (7.1.3.0 (Build 305111))
Windos Server 2003 R2 standard Edition service Pack 2

We have a problem of AutoMate 7.
One task is scheduled 07:10 AM 10th working day.
That day is 5/14/2012 on this month. But that task was not running.

We checked the all log is below.
1. Task Event Log : NO Log
2. System Event Log : Task started and ended successfully Line is exist in Log
3. Audit Event Log : Logon Workstation Line is exist in Log

NO error message in Automate Log and Windows Event log. and Task status is successfull on 05/14/2012 07:10:01 AM.

This Task Step is below.
1. Set initial value of valiable
2. Run exe program
3. Report error or information on event log

We are invastigation now. But no information is in the log....
Why does the event start and the task does not running.

I cannot understand this situation. If someone have some information, please give me advice.

Regards,
Kuniko

Category Survey

Hi Kuniko,

I suspect there is an issue with the RUN action you are using. Please provide the .aml code for the RUN action so we can review it.

Category Survey AutoMate 7 version: Windows version:

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Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665

Dear Leonard,

Thank you for your reply.
This is AML Code. Please review it. Thank you, Kuniko

Category Survey

Task Steps: (Right click, Select All, Copy to copy to the clipboard. Steps can then be pasted into the AutoMate Task Builder)
<AMVARIABLE NAME="retCode">0</AMVARIABLE> <AMRUN FILE="D:\BSS_BATCH\Program\exe\SCRB0100-SCL\SCRB0100.exe" DEFAULTFOLDER="D:\BSS_BATCH\Program\exe\SCRB0100-SCL" WAITFORINPUT="NO" WAITFOREND="YES" TERMINATEAFTERTIMEOUT="YES" TERMINATEAFTERTIMEOUTLENGTH="60" TERMINATEAFTERTIMEOUTSCALE="minutes" RESULTVARIABLE="retCode" AM_WRITETOEVENTLOG="Error in SCRB0100 for SCA1" /> <AMIF EXPRESSION="%retCode% <> 10000"> <LOGEVENT MESSAGE="SCRB0100 failed for SCA1 with return code %retCode%" TYPE="error" /> <AMELSE /> <LOGEVENT MESSAGE="SCRB0100 Completed for SCA1" /> </AMIF>

0

Category Survey

Category Survey

Hi Kuniko,

Please provide the entire .aml task. You will need to export the task from Task Administrator so that we can view the properties as well. If you do not feel comfortable posting the task you can email it over to support@networkautomation.com

Category Survey

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Dear Ricardo

Thank you for your support.
I send the AML File by e-mail. Please check the AML file.

It's is so strange for us. This task was running for 2 years without problem...

Thank you and best regards,
Kuniko

Category Survey

Hi Kuniko,

Are you able to run that batch job outside of AutoMate without issue?

Category Survey

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Ricardo,

Yes, Of cause. Yesterday we processed this task by manual. It's completed without error.

Category Survey

Hi Kuniko,

As a test can you please change the logon setting to run as logged on user? Give it a try and let us know your results.

Category Survey

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Ricardo,

I tried to change the logon setting to run as logged on user and process. It's completed. But We can process the same task by manually without change logon setting.

I send the our system log by e-mail.
I think This case is so strange.... I want to know that creation timing of Task Event, System Event, Audit Event on Automate.

This is no error log on the system. So We cannot notice that issue is happened... We worry about same problem will be happened..

Thank you,
Kuniko

Category Survey

Hi Kuniko,

This is very odd, Would it be possible to setup a GoToAssist session so that we can take a closer look at this issue? If so please send an email to support@networkautomation.com with your availability for tomorrow or the upcoming week.

Category Survey

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Hi Ricardo,

I'll send a e-mail later.

Thank you,
Kuniko

Category Survey

Hi Kuniko,

I look forward to hear from you.

Category Survey

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700