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Topic Title: Tasks disappeared after windows updates installed
Topic Summary:
Created On: 04/02/2013 12:15 PM
Status: Read Only
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 04/02/2013 12:15 PM
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KevinLush
Expert (100-199)

Posts: 123
Joined: 04/05/2011

This is the second machine on which this has happened. This time it is a Windows XP machine running Automate 7. The other time was Windows 7 with Automate 9. Can you tell me why this happened and how to get it back on the Windows XP machine?

K

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 04/02/2013 03:36 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Kevin,

What is the size of the .atl file located in the following location?

WINXP, WIN2K3:
C:\Documents and Settings\All Users\Application Data\Network Automation\AutoMate 9 or AutoMate 7
WINV, WIN2K8, WIN7:
C:\ProgramData\Network Automation\AutoMate 9 or AutoMate 7

Do you have any errors in the Windows Event Viewer related to AutoMate?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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