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AutoMate Discussion » AUTOMATE » AutoMate 7 » setup blues
Topic Title: setup blues
Topic Summary: unable to setup v7 on W7
Created On: 02/16/2015 11:22 AM
Status: Read Only
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02/16/2015 11:22 AM
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MattMentele
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Joined: 10/27/2005

I have win 7 pro 64 bit and I am attemting to install automate 7130 but it neems to be unable to install. It gives me the "working" icon or the " oculus" but it never proceeds. Is this version not compatible?


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02/16/2015 01:39 PM
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Alex Escalante
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Joined: 02/26/2014

Hello Matt,

It is compatible with Windows 7. Are you an administrator on the machine? You must be a local admin in order to install successfully. A domain admin will most likely still experience issues.

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Alex Escalante | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
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02/16/2015 02:20 PM
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MattMentele
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Joined: 10/27/2005

I am local admin.

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02/16/2015 02:39 PM
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Ricardo Castaneda
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Hi Matt,

Are you running into any errors in the Windows Event Viewer (under application)?

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Ricardo Castaneda | Principal Support Analyst
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02/16/2015 02:59 PM
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MattMentele
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Joined: 10/27/2005

same reaction on 3 systems different users, all local admins...


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02/16/2015 03:20 PM
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MattMentele
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no errors.

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02/16/2015 03:28 PM
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Mary Manzano
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Posts: 280
Joined: 03/10/2014

Hi Matt,

Would it be possible to run the .exe as Administrator (by right clicking on the .exe)?

Is the .exe you are running saved locally?

I can confirm that I was able to install AutoMate 7 v7.1.3 on our Windows 7 SP1 64bit machine successfully.

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 Mary Manzano | Technical Consultant
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665

Edited: 02/16/2015 at 03:38 PM by AutoMate Discussion Moderator
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02/17/2015 07:24 AM
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MattMentele
Student (5-19 posts)

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Joined: 10/27/2005

no it is a msi. The file is automate7130.msi revision {466D4A98-141C-426C-831C-E03BBD843721} created 10/20/2010 I also downloaded automate_eval.exe file version 7.1.30 same created date. I can "run as administrator" with this eval but the issue remains.

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02/17/2015 09:24 AM
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MattMentele
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Joined: 10/27/2005

when rt clicking and selecting "run as administrator" on the exe I have observed in taskmanager the installer open up msiexec.exe /v then another instance of it msiexec.exe -Embedding F3E1F1850FDEF4C2D3C9D95718DF157F C, then another calling out the temp path for setup.


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02/17/2015 10:42 AM
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MattMentele
Student (5-19 posts)

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Joined: 10/27/2005

opening trouble ticket


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02/17/2015 11:44 AM
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Ricardo Castaneda
HelpSystems

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Joined: 01/11/2008

Hi Matt,

We will work with you through the ticket and update this thread when possible.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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AutoMate Discussion » AUTOMATE » AutoMate 7 » setup blues

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