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Topic Title: 'Message' window dragged off screen
Topic Summary: how to get the window to reappear
Created On: 08/13/2013 02:04 PM
Status: Read Only
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 08/13/2013 02:04 PM
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DennisMarken
Apprentice (20-49)

Posts: 24
Joined: 08/02/2011

In Automate 6.2.8.0, in the Automate Task Administrator, under View, I opened the Task Folder and Messages window. While maneuvering the Message window, I dragged it off screen, and now I cannot get it back into view. Tried the usual 'Windows' solutions for retrieving a misplaced window with no luck. Any ideas?

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AutoMate 6 version: 6.2.8
Windows version: Windows 7
 08/13/2013 02:50 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Dennis,

Does the Tasks Folders Pane display when you open the Task Administrator?

If so have you tried to double click on the Task Folder Label (see screenshot attached)?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 08/14/2013 05:32 AM
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DennisMarken
Apprentice (20-49)

Posts: 24
Joined: 08/02/2011

Hi Ricardo,

Yes, the Task Folders Pane displays when I open the Task Administrator.

I double clicked the Task Folder label and the pane 'unglued' from the Task Administrator. Double clicking again glued it back in place. I did not see the Message Pane however.

Dennis

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AutoMate 6 version: 6.2.8
Windows version: Windows 7
 08/14/2013 01:55 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Dennis,

Would it be possible to provide a screen shot of your Task Administrator?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 08/19/2013 07:23 AM
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DennisMarken
Apprentice (20-49)

Posts: 24
Joined: 08/02/2011

Ricardo

here is a screen shot of our Task Admin window.


Dennis

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AutoMate 6 version: 6.2.8
Windows version: Windows 7
 08/19/2013 08:04 AM
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Leonard Amabile
HelpSystems

Posts: 5454
Joined: 05/15/2007

Hi Dennis,

Please close Task Administrator and delete the following registry key:

HKEY_CURRENT_USER\Software\Network Automation\AutoMate6\TaskAdministrator

This will restore your Task Administrator to its default GUI settings. This will not affect your tasks or other settings.



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AutoMate 6 version:
Windows version:


-------------------------

Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665
 08/20/2013 08:10 AM
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DennisMarken
Apprentice (20-49)

Posts: 24
Joined: 08/02/2011

Hi Leonard,

That worked like a champ, thank you...and congrats on your recent promotion!


Dennis

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AutoMate 6 version: 6.2.8
Windows version: Windows 7
 08/20/2013 08:12 AM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Dennis,

Thank you for the update.

Let us know if there is anything else we can do.

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-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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