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Topic Title: WINDOWS XP SP3 USERS - IMPORTANT MICROSOFT HOTFIX
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Created On: 01/07/2011 07:28 AM
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 01/07/2011 07:28 AM
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Leonard Amabile
HelpSystems

Posts: 5454
Joined: 05/15/2007

The below hotfix from Microsoft is required on all Windows XP machines running AM8 or BPA8.


An application that uses the Sxs.dll file crashes when you run the application on a Windows XP-based computer.
http://support.microsoft.com/kb/943232



There are 2 files available:

337228_ENU_i386_zip.exe (WindowsXP-KB943232-x86-ENU.exe)

363036_ENU_i386_zip.exe (WindowsXP-KB943232-v2-x86-ENU.exe)

Automate requires Windows XP SP3, so you need to download and install 363036_ENU_i386_zip.exe (WindowsXP-KB943232-v2-x86-ENU.exe).


Symptoms:
    1. Connection to Local Tasks could not be established. Is the Automate Task Service running on that machine.
    2. Error 1920.Service Automate 8 (Automate8) failed to start. Verify that you have sufficient privileges to start system services.
    3. The instruction at "0x7c9369da" referenced memory at "0x00000000". The memory could not be read.
    4. Unable to start or stop Automate or BPA services without generating error messages.



You must restart the computer after you apply this hotfix.



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Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665


Edited: 01/20/2011 at 08:18 AM by Leonard Amabile
 01/12/2011 10:06 AM
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Michael Priddy
Artisan (200-499)

Posts: 256
Joined: 09/09/2005

Thanks Leonard!
Any impact to BPA 7 users?

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-------------------------
Michael Priddy - AutoMate Beta Tester
Windows Server 2003 / XP SP3, 7/ 8/10 Server 2008/2012/2014
BPA Version : 10.5.0.56
 01/12/2011 03:47 PM
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Rick Johnson
AUTOMATE EMPLOYEE

Posts: 2757
Joined: 07/14/2008

Hi Michael,

This issue is specific to .NET 4, which is not used before our version 8 product line.

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- Rick Johnson
Network Automation
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