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Topic Title: Strange Phenomenon After Running Data Migrator
Topic Summary: Missing Agent On Local BPA Server
Created On: 04/07/2011 08:00 AM
Status: Read Only
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 04/07/2011 08:00 AM
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jack-O-automate
Apprentice (20-49)

Posts: 23
Joined: 10/22/2009

After installing BPA8 server I deployed all of the agents successfully then I ran data migrator bringing over data from our BPA7 database without any issues. After logging back into the SMC all of my agents were gone so I redeployed them except I am unable to redeploy the localhost agent on the BPA server itself. Everytime I try to deploy I get a message saying that "User Credentials Cannot Be Used For Local Connections"

Does anyone know what the fix is for this or if there is a workaround?



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<p align="left"><span lang="en-us">Steve Schneider

Edited: 04/07/2011 at 09:31 AM by jack-O-automate
 04/07/2011 01:11 PM
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Rick Johnson
AUTOMATE EMPLOYEE

Posts: 2757
Joined: 07/14/2008

Hi Steve,

There is a method to resolve this issue.

You will need to stop the BPA 8 Agent service on the server machine, then edit your registry with the following changes:

HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Network Automation\BPA Agent 8\TaskService\Agent
or (for 32-bit systems)
HKEY_LOCAL_MACHINE\SOFTWARE\Network Automation\BPA Agent 8\TaskService\Agent

    Make sure the following Names anbd Values are defined:
    AgentID = blank value.
    AgentName = usually the computer name of the agent machine
    Host = localhost
    Port = 0x00002134 (8500)
    RegistrationUsername = administrator
    RegistrationPassword = password

The username and password are the default values. I've also attached a screen shot of the registry settings as well.

Once you have completed these registry edits, start the BPA 8 Agent service on the server machine, then start SMC up - you should now see the local agent as online.

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- Rick Johnson
Network Automation
 04/08/2011 07:17 AM
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jack-O-automate
Apprentice (20-49)

Posts: 23
Joined: 10/22/2009

Rick,

That worked like a champ!!!!

Thanks for the help, I'm sure others will appreciate this workaround. Have a great weekend!

 

Steve



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<p align="left"><span lang="en-us">Steve Schneider
 02/04/2015 08:29 AM
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AlejandroVillarreal
Journeyman (50-99)

Posts: 55
Joined: 10/23/2014

We're experiencing the same issue with V9.0.5.4, is the workaround the same in this case? I noticed that the RegistrationUsername and RegistrationPassword keys were not there in the first place, do we need to add them?

Update: it did work, we just added the keys and blanked the AgentID.



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Edited: 02/04/2015 at 08:57 AM by AlejandroVillarreal
 02/04/2015 02:29 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Alejandro,

Thank you for the update.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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