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Topic Title: Error starting agent
Topic Summary:
Created On: 01/24/2012 01:57 PM
Status: Read Only
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 01/24/2012 01:57 PM
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RichardWest
Artisan (200-499)

Posts: 255
Joined: 03/30/2005

I have a system which up until recently was able to run the BPA 8 Agent without a problem.

However, recently the Agent would stop after about an hour.

So I uninstalled Automate 6, BPA 7 Agent and BPA 8 Agent. I rebooted, and deleted All Network Automation folders from c:\Programs Files and from C:\Documents and Settings\All Users\Applications Data\Network Automation

I then rebooted, and reinstalled the Agent.

The Agent is never able to start. I receive the following error:

BPA_TS.EXE
The instruction at "0x7c90108d" referenced memory at "0x001704ad". The memory could not be "written". Check OK to terminate the program.

Any ideas on what I can do to get the Agent working on this system?

Running BPA 8.01.10

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Richard West

 01/26/2012 04:29 PM
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Liz Casale
AUTOMATE EMPLOYEE

Posts: 940
Joined: 05/23/2011

Hi Richard,

Is BPA Server 8 using SQL Express that came with the BPA install or are you using your own SQL database backend? It's possible the Agent will need to be re-authenticated. Can we schedule a GoToAssist session to review this behavior on your machine? Please email support@networkautomation.com and let us know your availability.

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Liz Casale
Technical Support Representative
(213) 738-6966
Network Automation, Inc.

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