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Topic Title: AutoMate.Communications.Server.BPAExecutionServerWCFServer.HandleHeartbeatTimeout
Topic Summary: Exception
Created On: 09/30/2016 10:38 AM
Status: Read Only
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 09/30/2016 10:38 AM
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KumarParameswaran
Expert (100-199)

Posts: 127
Joined: 10/10/2012

On the BPA Server's event viewer the below log was enter for every few seconds. Not sure from which task throws this exception, moreover we don't have any task that runs these frequently.

Any help is highly appreciated.

Thank you

 

 



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AutoMate 9 version: 9.0.4
Windows version: Windows Server 2008 R2


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 10/05/2016 07:32 AM
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Alex Escalante
HelpSystems

Posts: 871
Joined: 02/26/2014

Hello Kumar,

Please stop the services in this order:

agent
management server
execution server

then restart in the reverse order one at a time and check your application log as you restart:

execution server (check application log)
management server (check application log)
agent (check application log)

Does the error start when one of these services is started? If so, which one? If not, then we will need to see when the messages start, what workflows are running at that time to "prompt" the messages.

Look forward to hearing from you.



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Alex Escalante | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
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