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Topic Title: AMEM.exe not starting
Topic Summary:
Created On: 11/09/2016 06:03 AM
Status: Read Only
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 11/09/2016 06:03 AM
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JimBerg
Journeyman (50-99)

Posts: 64
Joined: 03/02/2015

when we restart our AM9 server, the event monitor is not started.  We have to start it manually.  Is there anyway to fix this?



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AutoMate 9 version: 9.0.4
Windows version: Windows Server 2012
 11/09/2016 09:02 AM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Jim,

Are there other users logged on via RDP? If so one of those users could be running the Event Monitor. By default it is set to first come first serve.

This can be changed by completing the following;
1. Open the SMC
2. Select Options
3. Select Default Properties
4. Select Miscellaneous
5. Change the Event Monitor User context to what you would like.

Note you will need to restart the agent service for the change to occur.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 11/09/2016 09:58 AM
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JimBerg
Journeyman (50-99)

Posts: 64
Joined: 03/02/2015

This is not BPA.  I checked 

ATA

Options

System Preferences

Event Monitor User

and the correct user is listed

 



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AutoMate 9 version: 9.0.4
Windows version: Windows Server 2012
 11/09/2016 02:28 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Jim,

I apologize, Can you check Task Manager to make sure there aren't multiple users logged in as the same user?

Do you have any errors in the Windows Event viewer under application?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 11/11/2016 08:15 AM
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JimBerg
Journeyman (50-99)

Posts: 64
Joined: 03/02/2015

We use Remote Admin to connect that restricts us to one user session, so no, only one user conencted. And I checked the Windows Event Viewer and there are no warnings or errors within 30 min. of when the task failed.



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AutoMate 9 version: 9.0.4
Windows version: Windows Server 2012
 11/14/2016 01:38 PM
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Alex Escalante
HelpSystems

Posts: 871
Joined: 02/26/2014

Hello Jim,

Is there any virus software running on the machine? is AMEM.exe blocked perhaps?

If you navigate to the AM9 service, right click select properties, then navigate to the "logon" tab, what is the service set to?



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Alex Escalante | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
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