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Topic Title: Connect to new SQL Server Management Database in other Server
Topic Summary:
Created On: 12/01/2016 02:11 AM
Status: Read Only
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 12/01/2016 02:11 AM
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AliEl Banna
n00b (>6 posts)

Posts: 1
Joined: 12/01/2016

Hello everyone,

my department uses BPA since a couple years. Unfortunately the responsible of our BPA tool left and now I am the new Service manager, but I am new and need some help.

We have a security issue because my predecessor never updated the Database, because of that my chef ordered a managed database, which is on a new server. I made a Buckup and restored it on the new Database Schema (also named BPA). Then I tried to change the connection (Options -> Server Settings -> Data Store -> Configure) there I put following information:

Server:
Servername/Databasename

Database:
databaseinstance

Username:
username of database schema

Password:
passwort of database schema

unfortunately the connection always fails when pressing "Test connection". All Ports are open to communication between both Server. Also the User have read/write rights.

I hope you can help me to see where my Problem is. 

PS: I don't know if it's relevant, but my old SQL Server was 32bit and my new Server is 64 bit.

Thank you,

Ali



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Edited: 12/01/2016 at 04:47 AM by AliEl Banna
 12/01/2016 03:10 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Ali,

It looks like you opened a ticket with us, we will work with you via the ticket and update this forum thread when possible.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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