not sure if the screen shot got attached.

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Wilhelm,
You are using a .asc file, which is an armored (ascii) file, which contains the public key only is a human readable format. You need to import this to your public keyring. Please grab the other software keyrings, import the key and use those keyrings. If the public key is in those keyrings, just use them. AutoMate uses keyrings (so do other software, but they know where they are since they created them, but AutoMate needs to be pointed to them). Please read your other software documentation to see where they store the keyrings and point to those. That would be the simplest way.

Category Survey AutoMate 9 version: Windows version:

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Thank you for choosing AutoMate

Hamid Noorbakhsh | Senior Software Engineer
AutoMate | A Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

to be honest, i know nothing about key rings.  is there a key ring in automate.  i only have the one public key they gave me.  any help on this would greatly be appreciated!

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Wilhelm,
AutoMate is used for automation of repetitive work and keyrings is a once a lifetime creation, so this is not included as part of our software. Anyone using cryptography will have the keyrings created by the desktop software they use. If you use PGPDesktop, it creates the keyring pair for you and knows where they are (so do all other desktop apps that are for cryptography). They use the keyrings in the background, so if you point to a key as yuo have, they import it to your keyring on the fly and then use it. We don't do that since we still need access to know where you have keyrings! There is keyring management software out there, but still you need to know where the keyrings are. You can create empty ones and just add the keys you need and use those to not mix your personal with work keyrings.
I am not endorsing any particular software here, but for free usage I use gpg4win and it works fine. They do not tell you direct way where they put the keyrings, but usually they are in "C:\Users\{your user name here}\AppData\Roaming\gnupg\". They are hidden and you have find them unfortunately. The issue is not the keyrings, since an empty pair (public and private) can be provided, but you will need a management app to import the key.

If you are having issues still after searching and choosing your own key management app (which you have many options, so give it a go) and you should since this might not be a one time key importing for you, please contact support.

Category Survey AutoMate 9 version: Windows version:

-------------------------
Thank you for choosing AutoMate

Hamid Noorbakhsh | Senior Software Engineer
AutoMate | A Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

ok,  i used Kleopatra to encrypt the file and sent it to the client and they were able to open it, but still nothing with Automate.  I would be willing to do a screenshare if you have the time help out the undeserving. 

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Well if you used Kleopatra, then you have successfully imported your key in your keyrings. So go to "C:\Users\{your user name here}\AppData\Roaming\gnupg\" and your keys are there.

In the encrypt action, where it says public 'keyring files' just navigate to that folder and for file type on bottom, chose show all files, and chose 'pubring.gpg' for your public keyring and 'secring.gpg' as your secret ring and you are set. Once you do that, you should be able to click on the 'select recipients' and add the recipient through the UI. I am just going from your screenshot exactly.

You are almost there (have the keyrings, have the key imported), then you can automate it!

Category Survey AutoMate 9 version: Windows version:

-------------------------
Thank you for choosing AutoMate

Hamid Noorbakhsh | Senior Software Engineer
AutoMate | A Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700