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Topic Title: The agent is logged off and could not be logged on. Verify the username and password for the agent is correct.
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Created On: 04/04/2017 01:26 PM
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 04/04/2017 01:26 PM
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KarthikChalasani
n00b (>6 posts)

Posts: 1
Joined: 04/06/2016

We have been getting this error since yesterday on the Automate BPA server 

when trying to run the jobs. Nothing changed in terms of properties or the username and password.

All our prod jobs have been impacted by this, any help or information on this is appreciated.

 "the agent is logged off and could not be logged on.  Verify the username and password for the agent is correct."



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AutoMate 9 version: 9.0.0
Windows version: Windows Server 2008
 04/05/2017 12:34 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

Do you have other users logged in via RDP in a disconnected state (you can check in windows task manager)?

Do you see the Event Monitor (AMEM.exe or A icon) in the sys tray of the user you are logged in as?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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