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Topic Title: CWD failing to change to a known folder
Topic Summary:
Created On: 06/08/2017 02:48 PM
Status: Read Only
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 06/08/2017 02:48 PM
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n00b (>6 posts)

Posts: 1
Joined: 06/08/2017

Using WinSCP I have connected to a remote TIBCO MFT ftp site using TLS/SSL Explicit encryption. I can see it has a top level folder "SMPFZXDC-PAT" that I should be able to upload a file to. I can use the command "CWD /SMPFZXDC-PAT/" and it changes just fine from the terminal.


250 CWD command successful.

From Automate, using the same credentials, I see this logged:

6/8/2017 4:27:29 PM : Command : PWD

6/8/2017 4:27:29 PM : Response: 257 "/" is current directory.

6/8/2017 4:27:34 PM : Command : CWD /SMPFZXDC-PAT/

6/8/2017 4:27:34 PM : Response: 550 /SMPFZXDC-PAT/: A file or directory in the path name does not exist.

I have used both the regular ftp change_folder and the advanced ftp change_folder commands and see no difference in behavior.


Thanks in advance for any ideas or assistance.


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AutoMate 9 version: 9.0.5
Windows version: Windows Server 2008 R2
 06/13/2017 08:26 AM
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Ricardo Castaneda

Posts: 3424
Joined: 01/11/2008


Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to with a list of your availability.

Note: Please reference this forum thread in your email.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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