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Topic Title: Bug Report: Rescheduling not Working
Topic Summary:
Created On: 01/08/2012 06:37 AM
Status: Read Only
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 01/08/2012 06:37 AM
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JeffTysco
Artisan (200-499)

Posts: 319
Joined: 07/30/2009

Looks like I'm going to be dropping back to AM7 at this point :frustration:

 

Yesterday, I had to run a bunch of tasks manually as the AM9 Service did not stop/start properly during my nightly log cleanup.

When I manually started these tasks I noted the following properties on the task:

Last Launch Date: 1/7/2012 9:11:26 AM

Next Launch Date: 1/8/2012 6:00:00 AM

 

Today, I come in and find all of my tasks have not run this morning.  Looking at the same task as above I see the following:

Last Launch Date: 1/7/2012 9:11:26 AM

Next Launch Date: 1/9/2012 6:00:00 AM

The Rescheduling Properties are set to:

When the trigger is late: Immediately run the task

Reschedule the trigger: Relative to the original scheduled time.

For giggles, I manually set the next launch date back to 01/08/2012 @ 6:00AM and it almost immediatly changed to 01/09/2012 @ 6:00 without actually running the task (The last launch date didn't change from 01/07/2012)



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 01/08/2012 07:42 AM
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JeanDelfosse
Supreme Guru (1000+)

Posts: 8883
Joined: 03/30/2005

Looks like AM9 and BPA9 would need a thorough Alpha testing in N/A labs before they come back to the market.

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AutoMate 9 version: 9.0.5
Windows version: Windows 7


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Jean Delfosse - Automate Beta Tester
Win7 Pro 64 bits -Win XP Pro SP3 32 bits - AM8, AM7, BPA10, BPA9, BPA8, BPA7, AM6 Enterprise, AM4
 01/09/2012 05:08 AM
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Bart van Lagen
Supreme Guru (1000+)

Posts: 1400
Joined: 04/25/2005

If it was Facebook, I would have liked this post and answer. I totally agree on this. Tasks do not run when scheduled, tho the TA tells me they have run! But no activity in logfiles. I think this is the basic functionality of AM, running tasks, but it doesn't.

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Bart van Lagen
ICT Department.
St Jansdal Hospital
Harderwijk, Netherlands
Automate 7.1.1.0 / BPA 7.1.1.0
Windows 2003SP2SRV
 01/09/2012 10:27 AM
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Leonard Amabile
HelpSystems

Posts: 5454
Joined: 05/15/2007

Jeff,

What version of Windows are you running? What are the logon properties and priority settings for the task in question? We need a lot more information in order to troubleshoot this issue that cannot be reproduced based on the information provided.

If possible, please export the task and attach the .aml file to your reply.



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Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665
 01/09/2012 04:20 PM
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JeffTysco
Artisan (200-499)

Posts: 319
Joined: 07/30/2009

Originally posted by: Leonard Amabile (N.A.) Jeff, What version of Windows are you running? What are the logon properties and priority settings for the task in question? We need a lot more information in order to troubleshoot this issue that cannot be reproduced based on the information provided. If possible, please export the task and attach the .aml file to your reply.

Suprised you guys haven't picked up on the Windows version I'm running by now ;P

Its Windows 7 Pro btw.

Regarding the information....

Logon Properties on a Task that runs every minute that exhibited this issue:

When workstation is logged on: Logged on user

When Workstation is logged of: Don't run

When workstation is locked: Run as current user.

It should be noted that I was actively working on this workstation.

Priority settings are:

Priority Type: Limit # of simultaneous instances of this task

Max # of running tasks: 1

If the condition is not met: Don't run

Task isolation: Default.

 

This issue applied to all tasks, so exporting a task may not help.  I will see if I can reboot this workstation tommorow and recreate the issue (Stopping/Starting the service as Jean hinted at to see if this is the cause of the issue).



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 01/11/2012 03:56 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Jeff,

We would like to go over all of your outstanding issues. Would it be possible for you to demonstrate this issue over a GoToAssist session? If so please send an email to support@networkautomation.com with your availability.

Note: Make sure to reference this email thread in your email.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 06/28/2018 01:13 PM
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KevinLawrence
n00b (>6 posts)

Posts: 3
Joined: 02/01/2018

How was this resolved? I have similar issues with AM10. Tasks will run fine daily for months then stop all of a sudden. They will keep rescheduling to the next time without ever actually running.

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 07/02/2018 12:57 PM
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Alex Escalante
HelpSystems

Posts: 871
Joined: 02/26/2014

Hello Kevin,

We would be happy to troubleshoot the issue with you.

Please send an email to automate.support@helpsystems.com, and reference this thread, so we may schedule a support session to troubleshoot the issues you are experiencing.

thank you.

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Alex Escalante | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
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