We've noticed that every now and then, the running workflows count in the Dashboard tab will be at the max (according to our throttling settings) even though no workflows or tasks are running, and this causes every subsequent workflow that triggers to get queued until we restart the Execution Service in order to restart the running workflows count to 0.

We thought this was an issue with v9.0.2.8 because we could see that BPATask processes hung, and killing them brought the running workflows count down again (for the record, only as long as the BPATask process was still tied to a parent BPA_TS process). After upgrading to v9.0.5.4 we see no more hung task processes so we assumed this issue was gone, but we already had one instance of the running workflows count "maxing out" and causing everything else to queue. Is this a known issue? Is there a patch for it? We already have a patch installed to address high CPU consumption issues.

Category Survey AutoMate BPA Server 9 version: 9.0.5 Windows version: Windows Server 2008 R2

Hello Alejandro,

When you see the BPATask processes hung, are they all running with a specified user name or is ther one running as the SYSTEM user?

Does this happen when the machine is locked or logged off?

 

This is not a known issue. It may be that BPA is trying to log in to run a specified task and is unable to.

Category Survey AutoMate BPA Server 9 version: Windows version:

-------------------------
Mary Manzano | Technical Consultant
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665

As I said, after upgrading to v9.0.5.4, we don't see hung BPATask processes anymore (not sure if *that* is a bug, though...). But all of our tasks are configured to run as the same domain account, and the BPATask processes that show up and finish correctly do show up running as that one.

This happens both when the machine is logged off and when it is locked.

Category Survey AutoMate BPA Server 9 version: 9.0.5 Windows version: Windows Server 2008 R2

Hello Alejandro,

Please let us know your availability for setting up a Remote Session so we may see this issue first hand. If this is possible please send an email over to automate.support@helpsystems.com.
AutoMate Technical Support is available from 6am to 5pm Monday through Friday Pacific time (GMT -7).
Toll Free 888.786.4796

Note: Please reference the Topic Title of this forum thread in the subject.
"Incorrect running workflows count causes all new workflows to get stuck in the queue"

Category Survey

-------------------------

Valentineo McGowan | Technical Consultant
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1 213.738.6966 | F: +1.213.738.7665

When we see it again I'll contact you for the remote session.

Category Survey AutoMate BPA Server 9 version: 9.0.5 Windows version: Windows Server 2008 R2

Hi Alejandro,

We look forward to hear from you.

Category Survey

-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Was there ever a resolution to this issue? I think it's what might be happening to us now.

Category Survey AutoMate BPA Server 9 version: Windows version:

Hi Brian,

Have you noticed any type of pattern with this issue?

Does it occur with all workflows or is it specific?

Category Survey

-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700