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Topic Title: Control the amount of resources
Topic Summary: Can we control the amount of resources a task uses
Created On: 05/01/2015 12:03 PM
Status: Read Only
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 05/01/2015 12:03 PM
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MaryWesterman
Journeyman (50-99)

Posts: 89
Joined: 08/18/2014

We have a process that is consuming 100% of the resources and none of the other processes will run.  Can we control the amount of resources taken so that other tasks/processes can run? 

This process used to run on our old Automate 6 server, and did not cause any issues with other tasks running even though it consumed 100% of the CPU.



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AutoMate BPA Server 9 version: 9.0.5
Windows version: Windows Server 2012 R2


Edited: 05/01/2015 at 12:10 PM by MaryWesterman
 05/01/2015 02:17 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Mary,

Can you please elaborate on this process? Would it be possible to post this workflow?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 05/04/2015 05:11 AM
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MaryWesterman
Journeyman (50-99)

Posts: 89
Joined: 08/18/2014

Attaching the workflow.  It runs an Access process that opens a database and runs some macros.  With Automate6, this process allowed other things to run even though it showed that it was sometimes using a high amount of resources.

I'm not sure that anything can be done in Automate BPA, but, I wanted to check.  If nothing can be done here since it is an Access process, I will go to our infrastructure department and see if they can help.

 



 Category Survey
AutoMate BPA Server 9 version: 9.0.5
Windows version: Windows Server 2012 R2



 05/05/2015 02:05 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Mary,

Would it be possible to list the amount of resources it consumes?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 05/06/2015 05:03 AM
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MaryWesterman
Journeyman (50-99)

Posts: 89
Joined: 08/18/2014

As I said in the first post, it consumes 100% of the resources and nothing else runs.



 Category Survey
AutoMate BPA Server 9 version: 9.0.5
Windows version: Windows Server 2012 R2
 05/07/2015 03:21 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Mary,

If you run the workflow while logged in does the issue occur? If so are you able to tell what step the issue occurs on?

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 05/08/2015 06:00 AM
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MaryWesterman
Journeyman (50-99)

Posts: 89
Joined: 08/18/2014

When I run this myself, each step that opens access takes 100% of the CPU.



 Category Survey
AutoMate BPA Server 9 version: 9.0.5
Windows version: Windows Server 2012 R2
 05/08/2015 04:48 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Mary,

Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability.

Note: Please reference this forum thread in your email.


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-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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