Hi guys,

We have just started using the Web SMC at one of our clients and found out that if a user doesn't have rights to a certain folder they get a message saying they don't have permissions. However, after refreshing, the workflows do show up.
I have attached 2 screenshots.
I've only managed to test this on v9.0.5.4. Could someone test this behaviour on v10?

Regards,

Benjamin.

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Hi Benjamin,

Are you able to get into the folders in question? You will be able to see the folders but will not be able to get inside of the folder itself.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Yes, i am able to get into the folder just by pressing the folder a few times

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Hi Benjamin,

We will test this issue internally and update the thread asap.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Hello Benjamin,

I have tested this in v10.3.0.13 WebSMC on Windows 8.1

When a user does not have permission to access a folder:
1 A message displays:
"Your account permissions do not allow you to perform the requested task."
2 The user in question will not be able to access any objects contained within this folder. If they attempt to do so again, even if they are able to 'see' the folder name; the same message will display.

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Valentineo McGowan | Technical Consultant
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1 213.738.6966 | F: +1.213.738.7665

Hi Valentineo,

Have you tried clicking the folder item a few times?
I can easily reproduce this issue on a v9 install.

Regards,

Benjamin

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Hello Benjamin,

Yes, that is correct, as you stated initially you were able to see this behavior in v9's WebSMC.

Your inquiry into Support was for us to determine if this same behavior existed in v10 (v10.3.0.13) wherein users who do not have permissions to specific folders gain access to them after 'refreshing' or 'clicking the folder(s) multiple times'. They do not.

The Security settings for Users are being adhered to as designed in v10 WebSMC.

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Valentineo McGowan | Technical Consultant
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1 213.738.6966 | F: +1.213.738.7665

Good Morning,

I am experiencing this same issue with Web SMC 10.7.0.3.  When users with restricted rights login to the web SMC they get an error when choosing a restricted folder, but if they click that folder a second time, it opens and allows them access.  I see that Web SMC 11.0 is coming soon.  Will this be addressed in that release?

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Hello Kevin,

Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability. We want to make sure this gets addressed.

Note: Please reference this forum thread in your email.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700