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Topic Title: Frequent disconnects/crashes using the remote console
Topic Summary:
Created On: 04/06/2017 07:18 AM
Status: Read Only
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 04/06/2017 07:18 AM
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GregMills
n00b (>6 posts)

Posts: 1
Joined: 04/05/2017

I have a user who is experiencing frequent crashes/diconnects when using the remote console in BPA server 9.0.4.3. She will often lose work as this happens. I've requested that the team leader update to the latest version, and raised a ticket with support yesterday.

In the meantime whilst I await their response, I thought I'd see if I can get any help here.

Does anyone have any suggestions?

Thanks.



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AutoMate BPA Server 9 version: 9.0.4
Windows version: Windows Server 2012 R2


Edited: 04/06/2017 at 09:12 AM by GregMills
 04/10/2017 10:28 AM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello Greg,

We will reach out to the email you sent over and work with you asap.

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-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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