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Topic Title: Frequent disconnects/crashes using the remote console
Topic Summary:
Created On: 04/06/2017 07:18 AM
Status: Read Only
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 04/06/2017 07:18 AM
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n00b (>6 posts)

Posts: 1
Joined: 04/05/2017

I have a user who is experiencing frequent crashes/diconnects when using the remote console in BPA server She will often lose work as this happens. I've requested that the team leader update to the latest version, and raised a ticket with support yesterday.

In the meantime whilst I await their response, I thought I'd see if I can get any help here.

Does anyone have any suggestions?


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AutoMate BPA Server 9 version: 9.0.4
Windows version: Windows Server 2012 R2

Edited: 04/06/2017 at 09:12 AM by GregMills
 04/10/2017 10:28 AM
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Ricardo Castaneda

Posts: 3424
Joined: 01/11/2008

Hello Greg,

We will reach out to the email you sent over and work with you asap.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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