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AutoMate Discussion | ![]() |
Topic Title: Agent authentication of"Server Name" failed because Topic Summary: Agent suddenly got offline. Created On: 06/19/2017 09:37 PM Status: Read Only |
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Remote agent is able to connect via port 9500. I did tried to reinstall but still the same error I'm getting "Agent authentication of "server name" failed because" I read some forums and some was resolved by uninstalling a certain MS patch MS16-077 | KB3161949. I did verify the patch was install on our server and I tried to uninstall it but to no avail, the same error for agent authentication.
Please give few insights please.
Edited: 06/19/2017 at 10:32 PM by RommelSilvero |
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Rommel,
Is this a new agent installation? Did you specify the user name and password during the agent installation so that it can authenticate against the server?
------------------------- ![]() Leonard Amabile | Director, Cross Platform Support AutoMate | InterMapper | Skybot | Divisions of HelpSystems T: +1.213.738.1700 | F: +1.213.738.7665 |
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Yes it is. This is an old install and its working and suddenly it stop working and got the error. I talked to Justin and we reinstall the agent and the same error.
Is there anything else we need to do to resolved this? I have an existing filed to your team and we can schedule the remote session so we can check this further.
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Hello,
I would suggest you continue to work with support, once the issue is corrected we can go ahead and update this forum thread.
------------------------- ![]() Ricardo Castaneda | Principal Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 |
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