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Topic Title: BPA10.0.0.33 remote agent tray icon/start menu behavior
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Created On: 01/11/2014 07:59 AM
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 01/11/2014 07:59 AM
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Supreme Guru (1000+)

Posts: 8883
Joined: 03/30/2005

When selecting "Exit" from the tray icon, the agent stops (both EM and the service) which is OK.

But then when restarting from the start menu
Programs/AutoMate BPA Server 10/Agent AutoMate BPA 10
it restarts EM but NOT the service.
I think it should do it.
Otherwise (currently) the service has to be restarted separately from the services console.

The current BPA10.0.0.33 behavior is similar to BPA9's, but it could be improved.

Jean Delfosse - Automate Beta Tester
Win7 Pro 64 bits -Win XP Pro SP3 32 bits - AM8, AM7, BPA10, BPA9, BPA8, BPA7, AM6 Enterprise, AM4

Edited: 01/12/2014 at 06:27 AM by JeanDelfosse
 01/14/2014 09:11 AM
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Ricardo Castaneda

Posts: 3424
Joined: 01/11/2008

Hi Jean,

I have reproduced this issue and added a bug to our database (D#5241). We hope to address this issue as soon as possible.

I apologize for the inconvenience this has caused.


Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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