Network Automation Software We are currently migrating this forum
over to our HelpSystems domain. Please
post all new threads in our new
HelpSystems Community Portal.
Post to the HelpSystems Forum
You are not currently logged on. You must be logged on in order to post. Log on
Or Create a new account
AutoMate Discussion
Decrease font size
Increase font size
Topic Title: BPA10 Agent sometimes does not resume upon wake-up from hibernation.
Topic Summary:
Created On: 02/17/2014 08:10 AM
Status: Read Only
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 02/17/2014 08:10 AM
User is offline View Users Profile Print this message

Author Icon
JeanDelfosse
Supreme Guru (1000+)

Posts: 8883
Joined: 03/30/2005

I have both BPA9 and BPA10 on the same system.
I use to hibernate that system when unused, several times a day.
Upon wake-up from hibernation there are instances where BPA10 Agent does not wake-up, and the tray icon keeps grayed (attempting reconnection).
What is strange is that most often on the next resume from hibernation BPA10 agent resumes nicely and triggering is again OK.
This happens without any reboot and without any agent service restart.
I have attached the event log for both BPA9 and BPA10 agents for the last 7 days.
Upon the wake-ups on (dates are dd/mm/yyyy)
17/02/2014 11:14
16/02/2014 19:40
16/02/2014 07:15
11/02/2014 06:42
10/02/2014 18:43
10/02/2014 18:38
BPA10 agent did not resume nor issue any error, while BPA9 agent resumed OK.
On all other occasions (around 20 occurrences), both BPA9 and BPA10 agent resumed nicely.
There is nothing special about the sessions preceding the failing resume.




BPAAgentWakeUp.zip
BPAAgentWakeUp.zip  (21 KB)



-------------------------
Jean Delfosse - Automate Beta Tester
Win7 Pro 64 bits -Win XP Pro SP3 32 bits - AM8, AM7, BPA10, BPA9, BPA8, BPA7, AM6 Enterprise, AM4


Edited: 02/19/2014 at 07:29 AM by JeanDelfosse
 02/20/2014 08:45 AM
User is offline View Users Profile Print this message

Author Icon
Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Jean,

This is a known issue that we are working on. We hope to address this issue in an upcoming build. I apologize for the inconvenience.

-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 02/20/2014 08:53 AM
User is offline View Users Profile Print this message

Author Icon
JeanDelfosse
Supreme Guru (1000+)

Posts: 8883
Joined: 03/30/2005

Great, Ricardo !
I wish it comes soon

-------------------------
Jean Delfosse - Automate Beta Tester
Win7 Pro 64 bits -Win XP Pro SP3 32 bits - AM8, AM7, BPA10, BPA9, BPA8, BPA7, AM6 Enterprise, AM4
 04/19/2014 04:31 AM
User is offline View Users Profile Print this message

Author Icon
JeanDelfosse
Supreme Guru (1000+)

Posts: 8883
Joined: 03/30/2005

This is still present in Beta 3.
Will it be resolved for Beta 4 ?

-------------------------
Jean Delfosse - Automate Beta Tester
Win7 Pro 64 bits -Win XP Pro SP3 32 bits - AM8, AM7, BPA10, BPA9, BPA8, BPA7, AM6 Enterprise, AM4
Statistics
18258 users are registered to the AutoMate Discussion forum.
There are currently 0 users logged in.
The most users ever online was 5551 on 01/08/2018 at 11:11 AM.
There are currently 2372 guests browsing this forum, which makes a total of 2372 users using this forum.

FuseTalk Enterprise Edition v4.0 - © 1999-2020 FuseTalk Inc. All rights reserved.

Sitemap Network Automation Software Blog