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Topic Title: NA Forum Search
Topic Summary: Does anyone know how it works???
Created On: 02/12/2010 01:53 PM
Status: Read Only
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 02/12/2010 01:53 PM
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NamNgo
Expert (100-199)

Posts: 131
Joined: 02/10/2009

I just set the number of "days" in my profile to 9999 just so I could definitely get everything I've ever posted in the forum to show up. I typically only post in "BPA Server 7 - General Discussion" but I didn't think this topic is appropriate there.

In the category search, I look for my user name "NamNgo" and it pulls some up. However, it does not pull in this issue: http://forums.networkautomation.com/forum/messageview.cfm?catid=33&threadid=6377

When I looked at Advanced Search options, I saw that you can search the Title and Body of the issue. Are the user names and datetimes that are associated with each post not actually considered part of the body to search?

Also, I tried searching for a part of the issue above using this search string from inside the body: "memory usage so high in the" and I can induce the attached error. Why is the resource broken? Because I can link to it just fine using the URL.

Oddly enough, when I search for other things in the body, it doesn't get the error. Sometimes it shows up as a result (in the case of "memory consumption") and sometimes it doesn't return any results (in the case of "Anyway, here is one day's worth of memory tracking").

 02/22/2010 03:20 PM
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Leonard Amabile
HelpSystems

Posts: 5454
Joined: 05/15/2007

Hi Nam,

I have forwarded this information to our WEB DEV group to make the approriate corrections.

-------------------------

Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665
 02/25/2010 07:44 AM
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NamNgo
Expert (100-199)

Posts: 131
Joined: 02/10/2009

Okay. Thank you very much.

So, back to my questions... how does search work?

When you enter something into the search box, supposed to what does it search through to find that text?

Is it just one string, or is it space delimited search strings?

 02/25/2010 08:46 AM
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Marjo Martinez
HelpSystems

Posts: 1041
Joined: 08/07/2005

Hello NamNgo,

By default, the basic NA Forum Search function will search for the keyword as it is entered in both the title of topics and in the body of messages. Generally, any results that match exactly how the keyword was entered will be displayed. I don't think an author or user name is taken into account unless the name appears in the title or body of the message.

The basic Search function is somewhat unpredictable. I suggest using the Advanced Search to perform your types of searches.



-------------------------
Thank you for choosing AutoMate.

Marjo

<a class="ftalternatingbarlinklarge" href="http://www.networkautomation.com" target="_blank">Network Automation, Inc. - No Code, No Limits Business Process Automation</A>
 02/25/2010 10:09 AM
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NamNgo
Expert (100-199)

Posts: 131
Joined: 02/10/2009

Okay. Thank you for the info Marjo.

 05/26/2010 11:59 AM
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NamNgo
Expert (100-199)

Posts: 131
Joined: 02/10/2009

I was going through and re-evaluating issue tickets and I found this. This error still occurs when I search for this search string on the forum “memory usage so high in the”.

 

Upon some further testing, I’ve narrowed it down to the word “so”. If you search for the word “so” on the forums, it fails, but “memory usage” and/or any other permutation of other words from that phrase successfully finds results.

What could be causing this strange behavior?

 

 05/26/2010 12:54 PM
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Leonard Amabile
HelpSystems

Posts: 5454
Joined: 05/15/2007

Hi Nam,

The issue is 3rd party related and we have reported it to them. No fix has yet been provided.

-------------------------

Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665
 05/27/2010 10:03 AM
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NamNgo
Expert (100-199)

Posts: 131
Joined: 02/10/2009

Thanks Leonard.

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