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Topic Title: Daylight Savings Time scheduling issue
Topic Summary:
Created On: 11/06/2014 01:44 PM
Status: Read Only
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 11/06/2014 01:44 PM
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MatthewMarinke
Apprentice (20-49)

Posts: 36
Joined: 09/01/2010

I have a task in AM 10.0.0.52 that sends me an email at 9 AM and 5 PM on weekdays. I've been getting the emails at 8 AM and 4 PM since the DST change last Sunday, despite the fact that the task still says that it's scheduled to run at 9 AM and 5 PM. I restarted AM today and will provide a follow-up to let you know if that takes care of the issue, but it should still be resolved so it doesn't happen in the future.

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 11/06/2014 03:59 PM
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Valentineo McGowan
HelpSystems

Posts: 766
Joined: 09/03/2013

Hello Matthew,

We are aware of this behavior and are attempting to rectify it.
It has been added to our bug DB as #5838.

In the interim, remove the trigger and recreate it.

We apologize for any inconvenience.

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Valentineo McGowan | Technical Consultant
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1 213.738.6966 | F: +1.213.738.7665


Edited: 11/06/2014 at 04:10 PM by Valentineo McGowan
 04/06/2015 03:37 PM
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JohnLafferty
Expert (100-199)

Posts: 126
Joined: 05/31/2006

Any update on this? I got the same issue after the daylight saving change on the weekend.

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AutoMate 10 version: 10.0.0
Windows version: Windows Server 2008 R2


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John Lafferty
Australian War Memorial
www.awm.gov.au
 04/07/2015 10:26 AM
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Alex Escalante
HelpSystems

Posts: 871
Joined: 02/26/2014

Hello John,

This bug has been scheduled for a fix for an upcoming release of AutoMate. Once the update is released, please upgrade AutoMate to rectify this bug.

Unfortunately the only option until the release is to recreate your trigger.

We apologize for the inconvenience.

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Alex Escalante | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
 03/13/2017 09:27 AM
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DavidPoppe
n00b (>6 posts)

Posts: 2
Joined: 02/23/2016

It is nearly two years since the last post on this topic, and the problem still exists with the AutoMate 10 box I set up last summer.  Is it really true that the fix for this has not yet been made and released?



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AutoMate 10 version: 10.4.2
Windows version: Windows Server 2012 R2
 03/13/2017 12:42 PM
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GlenHaynes
n00b (>6 posts)

Posts: 1
Joined: 12/13/2007

I'm waiting too. Automate Team, how about sending a stand alone patch? Recreating 48 triggers is unreasonable.

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 03/14/2017 07:09 AM
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MatthewMarinke
Apprentice (20-49)

Posts: 36
Joined: 09/01/2010

I think this was resolved in 10.1. Are you guys still using the initial release of AM10?

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 03/14/2017 08:05 AM
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DavidPoppe
n00b (>6 posts)

Posts: 2
Joined: 02/23/2016

Unfortunately, Matthew, we are using 10.4.2 and still experience this issue...



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AutoMate 10 version: 10.4.2
Windows version: Windows Server 2012 R2
 03/14/2017 10:06 AM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

This issue (16437) was corrected in 10.6 however we have just reopened the issue as we continue to work on the correction.

We apologize for the inconvenience and frustration this has caused.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 11/07/2017 01:20 PM
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RonLee
Student (5-19 posts)

Posts: 18
Joined: 07/08/2008

The clocks fell back on Nov 5th and we are seeing this problem AGAIN in v10.7.0.3 (Win 2012 R2 x64).
How's the progress on fixing this bug?

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 11/09/2017 07:50 AM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hi Ron,

Please review the following knowledge base article Schedule Trigger Invterval Explained

Let us know if that helps you.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 11/15/2017 12:26 PM
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RichMc
n00b (>6 posts)

Posts: 1
Joined: 11/15/2017

So has this issue been resolved ???

Like stated above we also have mutiple rules and to have go through and rewrite them or recreate them is not a pleasant choice

 



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AutoMate 10 version: 10.0.0
Windows version: Windows Server 2012 R2
 11/17/2017 08:40 AM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

I do apologize however editing the triggers would be the suggested method moving forward.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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