Hi, 

Few times we had issue where scheduled task wont start on schduled time. It ran previously but stopped without any reason.  

Can someone let me know what it can be? 

Thanks!

Category Survey AutoMate 10 version: 10.4.2 Windows version: Windows Server 2012 R2

Hello,

Were there any errors given in the Task Administrator or Event Viewer (under application)? If so can you provide them.

What types of tasks are you running (interactive or background type)?

Category Survey

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

I dont know at this point. WHere i can check on that? 

Thanks!

Category Survey AutoMate 10 version: 10.4.2 Windows version: Windows Server 2012 R2

Hi,

The errors in Task Administrator would be in the "Logs" section.  Event Viewer can be found in Windows.

Finding out if the task is interactive or background can be found in Automate.  Right-click the task, go to Properties > Logon.  Is the task set to run as a logged in user or in the background?

Category Survey

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Devin Cannon | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665

Task is running as logged in user. 

Category Survey AutoMate 10 version: 10.4.2 Windows version: Windows Server 2012 R2

Hi NeshoDostic,

When the task fails to run on it's schedule, is the next scheduled date updating?
Also, what is the tasks Rescheduling set to? This is found by editing the scheduled trigger.

Category Survey AutoMate 10 version: Windows version:

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Justin Aucoin | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665

When the task fails to run on it's schedule, is the next scheduled date updating? I didnt see that. 

Also, what is the tasks Rescheduling set to? I attached image with options selected under rescheduling.

Thanks!

Category Survey AutoMate 10 version: 10.4.2 Windows version: Windows Server 2012 R2

Hi NeshoDostic,

The most likely cause of the issue is that there is a delay in starting the task at the scheduled time. With your current 'When the trigger is late' setting of 'Ignore & Reschedule', any delay in starting the task will result in it being skipped and running on it's next schedule. The causes for the delays can include the system being off, or high usage on the system delaying the triggering. Please try setting the task instead to 'Run it immediately'. This should resolve the issue.

Category Survey AutoMate 10 version: Windows version:

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Justin Aucoin | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665

Will do it. Thank you for your help!

Category Survey AutoMate 10 version: 10.4.2 Windows version: Windows Server 2012 R2