Network Automation Software We are currently migrating this forum
over to our HelpSystems domain. Please
post all new threads in our new
HelpSystems Community Portal.
Post to the HelpSystems Forum
You are not currently logged on. You must be logged on in order to post. Log on
Or Create a new account
AutoMate Discussion
Decrease font size
Increase font size
Topic Title: Scheduled task wont start
Topic Summary:
Created On: 08/29/2017 08:17 AM
Status: Read Only
Linear : Threading : Single : Branch
Search Topic Search Topic
Topic Tools Topic Tools
View similar topics View similar topics
View topic in raw text format. Print this topic.
 08/29/2017 08:17 AM
User is offline View Users Profile Print this message

Author Icon
NeshoDostic
Student (5-19 posts)

Posts: 9
Joined: 06/11/2016

Hi, 

Few times we had issue where scheduled task wont start on schduled time. It ran previously but stopped without any reason.  

Can someone let me know what it can be? 

Thanks!



 Category Survey
AutoMate 10 version: 10.4.2
Windows version: Windows Server 2012 R2
 08/29/2017 10:09 AM
User is offline View Users Profile Print this message

Author Icon
Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

Were there any errors given in the Task Administrator or Event Viewer (under application)? If so can you provide them.

What types of tasks are you running (interactive or background type)?



 Category Survey


-------------------------

Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 08/29/2017 11:34 AM
User is offline View Users Profile Print this message

Author Icon
NeshoDostic
Student (5-19 posts)

Posts: 9
Joined: 06/11/2016

I dont know at this point. WHere i can check on that? 

Thanks!



 Category Survey
AutoMate 10 version: 10.4.2
Windows version: Windows Server 2012 R2
 08/29/2017 12:15 PM
User is offline View Users Profile Print this message

Author Icon
Devin Cannon
HelpSystems

Posts: 398
Joined: 03/17/2016

Hi,

The errors in Task Administrator would be in the "Logs" section.  Event Viewer can be found in Windows.

Finding out if the task is interactive or background can be found in Automate.  Right-click the task, go to Properties > Logon.  Is the task set to run as a logged in user or in the background?



 Category Survey


-------------------------

Devin Cannon | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
 08/29/2017 12:22 PM
User is offline View Users Profile Print this message

Author Icon
NeshoDostic
Student (5-19 posts)

Posts: 9
Joined: 06/11/2016

Task is running as logged in user. 



 Category Survey
AutoMate 10 version: 10.4.2
Windows version: Windows Server 2012 R2
 08/29/2017 12:53 PM
User is offline View Users Profile Print this message

Author Icon
Justin Aucoin
HelpSystems

Posts: 360
Joined: 02/15/2016

Hi NeshoDostic,

When the task fails to run on it's schedule, is the next scheduled date updating?
Also, what is the tasks Rescheduling set to? This is found by editing the scheduled trigger.

 Category Survey
AutoMate 10 version:
Windows version:


-------------------------

Justin Aucoin | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
 08/29/2017 01:01 PM
User is offline View Users Profile Print this message

Author Icon
NeshoDostic
Student (5-19 posts)

Posts: 9
Joined: 06/11/2016

When the task fails to run on it's schedule, is the next scheduled date updating? I didnt see that. 

Also, what is the tasks Rescheduling set to? I attached image with options selected under rescheduling.

Thanks!



 Category Survey
AutoMate 10 version: 10.4.2
Windows version: Windows Server 2012 R2


Click for full image
Click for larger image

 08/29/2017 01:07 PM
User is offline View Users Profile Print this message

Author Icon
Justin Aucoin
HelpSystems

Posts: 360
Joined: 02/15/2016

Hi NeshoDostic,

The most likely cause of the issue is that there is a delay in starting the task at the scheduled time. With your current 'When the trigger is late' setting of 'Ignore & Reschedule', any delay in starting the task will result in it being skipped and running on it's next schedule. The causes for the delays can include the system being off, or high usage on the system delaying the triggering. Please try setting the task instead to 'Run it immediately'. This should resolve the issue.

 Category Survey
AutoMate 10 version:
Windows version:


-------------------------

Justin Aucoin | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
 08/29/2017 01:11 PM
User is offline View Users Profile Print this message

Author Icon
NeshoDostic
Student (5-19 posts)

Posts: 9
Joined: 06/11/2016

Will do it. Thank you for your help!



 Category Survey
AutoMate 10 version: 10.4.2
Windows version: Windows Server 2012 R2
Statistics
18258 users are registered to the AutoMate Discussion forum.
There are currently 0 users logged in.
The most users ever online was 5551 on 01/08/2018 at 11:11 AM.
There are currently 3665 guests browsing this forum, which makes a total of 3665 users using this forum.

FuseTalk Enterprise Edition v4.0 - © 1999-2020 FuseTalk Inc. All rights reserved.

Sitemap Network Automation Software Blog