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Topic Title: Process agents not initializing
Topic Summary: Using BPA 10 with LINUX process agents not working
Created On: 10/17/2017 09:57 AM
Status: Read Only
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 10/17/2017 09:57 AM
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VikramGupta
Student (5-19 posts)

Posts: 6
Joined: 01/04/2017

Hi,

we have been using BPA with Windows servers for some time and now adding LINUX servers to our infrastructure. We installed BPA agent on the Linux machines and are able to see them connected in the SMC. However when we run any workflow\process using these process agents, it hangs. The process continues to show in "initializing" state and there is no activity on Linux server indicating any recognition of process start.

Looking for ideas to debug the issue from others who are using BPA with Linux\Unix.

 

Thanks!

 



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AutoMate 10 version: 10.7.0
Windows version: Windows Server 2008
 10/18/2017 03:56 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

Please try the following.

1. Stop the Process agent
2. Stop the Management then Execution Service
3. Start the Execution Service
4. Start the Management Service
5. Start the Process Agent and any other Agents

Let us know your results.


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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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