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Topic Title: Firefox 57.0 addon not working/installing Topic Summary: Created On: 11/15/2017 10:18 AM Status: Read Only |
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I have automate 10.7.0.3 and am trying to install the Firefox add-on, and get a message in firefox saying "Automate Firefox 4+ Automation Extension could not be installed because it is not compatible with Firefox 57.0." I downloaded the addon through the web browser task step link. How can I fix this issue? Thanks!
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Hi Joe, It looks the extension is not compatible with Firefox Quantum and will need updated. Please use a previous version of Firefox in the meantime. We apologize for the inconvenience.
------------------------- ![]() Devin Cannon | Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665 |
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Hello Devon, Any update on this? I experienced this same problem on November 17. I am using Automate 10.
I downgraded to Firefox 56.0.2 and turned off firefox updates as a work around.
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Hi Geoff,
We have documented the issue for correction: 23502 - WEB BROWSER (OPEN): Firefox Extension Support for Firefox Quantum Unfortunately, as you are aware, the workaround would be to use a version of Firefox older than v57.0 or use Internet Explorer. We do not have a time table as to when we will update the add on. I apologize for the inconvenience.
------------------------- ![]() Leonard Amabile | Director, Cross Platform Support AutoMate | InterMapper | Skybot | Divisions of HelpSystems T: +1.213.738.1700 | F: +1.213.738.7665 Edited: 04/11/2018 at 10:13 AM by Leonard Amabile |
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Hello, there is any update about this?
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Hello,
We do apologize however we do not have an update as of yet. Once this issue is addressed this thread will be updated letting you know of the correction.
------------------------- ![]() Ricardo Castaneda | Principal Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 |
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Hi, I can understand that there is no update as of now on this issue, but I would like to know which version of Firefox does work.
I think it would be a good idea to specify those informations on the "help page" http://www.networkautomation.c...eb_Browser_-_Open.htm This way, your customer wouldn't have to either post on the forum or send an email to support to get this information. Thanks!
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The current add-on does not support Firefox Quantum 57.0 or higher. We are looking to update the add-on as soon as possible. I apologize for the inconvenience.
------------------------- ![]() Leonard Amabile | Director, Cross Platform Support AutoMate | InterMapper | Skybot | Divisions of HelpSystems T: +1.213.738.1700 | F: +1.213.738.7665 |
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Hi, I am also looking towards getting firefox quantum supported. Is there any update for this? Additionally, the add-on is currently unsigned which makes it a problem to use in our corporate environment, is it possible that future versions are signed?
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There currently is no update for the add-on. Until the add-on is updated, Firefox v56.0 and older can only be used for Firefox automation.
------------------------- ![]() Leonard Amabile | Director, Cross Platform Support AutoMate | InterMapper | Skybot | Divisions of HelpSystems T: +1.213.738.1700 | F: +1.213.738.7665 |
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