I have automate 10.7.0.3 and am trying to install the Firefox add-on, and get a message in firefox saying "Automate Firefox 4+ Automation Extension could not be installed because it is not compatible with Firefox 57.0."

I downloaded the addon through the web browser task step link.

How can I fix this issue? Thanks!

Category Survey AutoMate 10 version: 10.7.0 Windows version: Windows 7

Hi Joe,

It looks the extension is not compatible with Firefox Quantum and will need updated.  Please use a previous version of Firefox in the meantime.  We apologize for the inconvenience.

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Devin Cannon | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665

Hello Devon,

Any update on this?

I experienced this same problem on November 17.

I am using Automate 10.

 

I downgraded to Firefox 56.0.2 and turned off firefox updates as a work around.

 

Category Survey AutoMate 10 version: Windows version:

Hi Geoff,

We have documented the issue for correction:

23502 - WEB BROWSER (OPEN): Firefox Extension Support for Firefox Quantum

Unfortunately, as you are aware, the workaround would be to use a version of Firefox older than v57.0 or use Internet Explorer. We do not have a time table as to when we will update the add on. I apologize for the inconvenience.

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Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665

Edited: 04/11/2018 at 10:13 AM by Leonard Amabile

Hello, there is any update about this?

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Hello,

We do apologize however we do not have an update as of yet. Once this issue is addressed this thread will be updated letting you know of the correction.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700

Hi, I can understand that there is no update as of now on this issue, but I would like to know which version of Firefox does work.

I think it would be a good idea to specify those informations on the "help page"
http://www.networkautomation.c...eb_Browser_-_Open.htm

This way, your customer wouldn't have to either post on the forum or send an email to support to get this information.

Thanks!

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The current add-on does not support Firefox Quantum 57.0 or higher. We are looking to update the add-on as soon as possible. I apologize for the inconvenience.

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Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665

Hi, I am also looking towards getting firefox quantum supported. Is there any update for this? Additionally, the add-on is currently unsigned which makes it a problem to use in our corporate environment, is it possible that future versions are signed?

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There currently is no update for the add-on. Until the add-on is updated, Firefox v56.0 and older can only be used for Firefox automation.

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Leonard Amabile | Director, Cross Platform Support
AutoMate | InterMapper | Skybot | Divisions of HelpSystems
T: +1.213.738.1700 | F: +1.213.738.7665