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Topic Title: Exchange Inline Attachments
Topic Summary: Inline email attachments do not extract
Created On: 03/07/2018 12:44 PM
Status: Read Only
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 03/07/2018 12:44 PM
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PatrickMarshall
Student (5-19 posts)

Posts: 13
Joined: 06/14/2016

I'm trying to process incoming email to an Exchange 2013 mailbox from Automate 10. There may be instances where there are inline attachments, but when I select "Save attachment(s) in folder", they don't extract unless there's a true attachment. I am connecting to this via an EWS session.


<AMEMAIL ACTIVITY="one_message" SESSION="Exchange" RESULTDATASET="EMAIL" MESSAGEID="%EMAILS.MessageID%" ATTACHMENTDEST="%ATTACHMENTS%" SAVEMODE="unique" />


Here's a header from an email with just an inline graphic attached:

Received:from myemailserver ([myipaddress]) by emailserver ([::1]) with mapi id 14.03.0339.000; Wed, 7 Mar 2018 10:49:16 -0500
Content-Type:application/ms-tnef
Content-Transfer-Encoding:binary
Subject:Create new ticket
Thread-Topic:Create new ticket
Thread-Index:AdO2K89DpSD+Imm8TRiNharxhMG79A==
Date:Wed, 7 Mar 2018 10:49:15 -0500
Message-ID:<A02BF767E9968A4A8B2B7266CDE6A95301A2C16A54@emailserver>
Accept-Language:en-US
Content-Language:en-US
X-MS-Has-Attach:yes
X-MS-Exchange-Organization-SCL:-1
X-MS-TNEF-Correlator:<A02BF767E9968A4A8B2B7266CDE6A95301A2C16A54@emailserver>
MIME-Version:1.0
X-MS-Exchange-Organization-AuthSource:emailserver
X-MS-Exchange-Organization-AuthAs:Internal
X-MS-Exchange-Organization-AuthMechanism:04
X-Originating-IP:[10.1.72.16]
X-MS-Exchange-Organization-AVStamp-Mailbox:SYMANTEC;644219072;0;info


And from another email with an inline graphic and an actual attachment:

Received:from emailserver ([emailaddress]) by emailserver ([::1]) with mapi id 14.03.0339.000; Thu, 8 Mar 2018 09:48:24 -0500
Content-Type:application/ms-tnef
Content-Transfer-Encoding:binary
Subject:New ticket with attachments
Thread-Topic:New ticket with attachments
Thread-Index:AdO27HbrO/nesTMHQOOBYjwN9y+G0Q==
Date:Thu, 8 Mar 2018 09:48:23 -0500
Message-ID:<A02BF767E9968A4A8B2B7266CDE6A95301A741F1E4@emailserver>
Accept-Language:en-US
Content-Language:en-US
X-MS-Has-Attach:yes
X-MS-Exchange-Organization-SCL:-1
X-MS-TNEF-Correlator:<A02BF767E9968A4A8B2B7266CDE6A95301A741F1E4@emailserver>
MIME-Version:1.0
X-MS-Exchange-Organization-AuthSource:emailserver
X-MS-Exchange-Organization-AuthAs:Internal
X-MS-Exchange-Organization-AuthMechanism:04
X-Originating-IP:[10.1.72.16]
X-MS-Exchange-Organization-AVStamp-Mailbox:SYMANTEC;644284480;0;info


There's nothing in the headers that appear to be different. Both flag "X-MS-Has-Attach: yes".

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AutoMate 10 version: 10.4.2
Windows version: Windows Server 2012 R2


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Edited: 03/08/2018 at 06:59 AM by PatrickMarshall
 03/12/2018 01:15 PM
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Alex Escalante
HelpSystems

Posts: 871
Joined: 02/26/2014

Hello Patrick,

Unfortunately there is no way to accomplish your request using the email actions. You may be able to work around it by using interactivity actions (move mouse, right click, send keystrokes to save).

We will add a feature request on your behalf so this type of functionality is implemented into future versions of the software. We will update this thread with more information on the feature request ASAP.

 Category Survey


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Alex Escalante | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
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