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Topic Title: Mouse Move mis-aligns itself
Topic Summary:
Created On: 05/04/2018 11:35 PM
Status: Read Only
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 05/04/2018 11:35 PM
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ConTrelos
Apprentice (20-49)

Posts: 44
Joined: 09/01/2013

I've created a task where it takes information from various sources, stores that information into variables and then inputs that information into a website.
Because there is no way to use the "Move Mouse to Object" inside a web browser, I've had to use the "Move Mouse" function.

The problem :
If I loop the task 20 times, the task can run perfectly fine for the first 5 or 6 times, and then completely out of nowhere, the Mouse will move to a completely different location to where it was suppose to be.
Once it causes an error, I stop the task entirely and try to re-run it again only to have the mouse move to the wrong spot.
If I give the task a break for 10 minutes and run it again, everything works properly for a while till it errors again.

As a test, when mouse moves to a different location, I stop the task and open the Task Builder > Edit Steps > and run the task through there. It works perfectly.
Hit save and close and run the task from the icon, and it fails again.

I have noticed that the X-Axis seems to hold true throughout the entire process.
It is the Y-Axis that keeps changing when it fails. It seems to fall short.

I hope this issue makes sense.
Anyone have any idea what the heck is going on ?
I've been pulling my hair out trying to figure this out

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 05/08/2018 01:19 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability.

Note: Please reference this forum thread in your email.

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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
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