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Topic Title: Not able to login in SMC Topic Summary: Connection attempting to localhost failed Created On: 02/05/2018 12:14 AM Status: Read Only |
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 02/05/2018 12:14 AM
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Hi,
After Binding the SSL Certificate i am not able to login in SMC. It is giving the error as " Connection attempting to localhost failed".
------------------------- Regards, Sony Mathew |
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02/05/2018 12:53 PM
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Hello,
Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability. Note: Please reference this forum thread in your email.
-------------------------  Ricardo Castaneda | Principal Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 |
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02/05/2018 08:59 PM
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Ok Thanks i will send the availability over email and I have also logged a ticket CAS-0010080283 for the same.
------------------------- Regards, Sony Mathew |
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02/06/2018 08:33 AM
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Hello,
Thank you, we will reach out to you via the Case and update this thread once we address the issue.
------------------------- Ricardo Castaneda | Principal Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 |
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03/17/2018 11:54 PM
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Hi Ricardo,
Do we need to enable the below ports from server to clients to address this issue? TCP SSL: 9615, 9625 HTTP SSL: 9617, 9618
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03/19/2018 02:17 PM
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Hello Paj,
Yes, these should be opened. You can find the default port information here: http://www.networkautomation.c...rmation/4d403ba133049/
------------------------- Alex Escalante | Support Analyst AutoMate | Division of HelpSystems HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665 |
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