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Topic Title: Not able to login in SMC
Topic Summary: Connection attempting to localhost failed
Created On: 02/05/2018 12:14 AM
Status: Read Only
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 02/05/2018 12:14 AM
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SonyMathew
Student (5-19 posts)

Posts: 12
Joined: 04/24/2016

Hi,

After Binding the SSL Certificate i am not able to login in SMC. It is giving the error as " Connection attempting to localhost failed".

 Category Survey
AutoMate BPA Server 10 version: 10.5.0
Windows version: Windows Server 2008 R2


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Regards,
Sony Mathew
 02/05/2018 12:53 PM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

Would it be possible to set-up a GoToAssist session where we can take a closer look at this issue? If this is possible please send an email over to AutoMate.Support@helpsystems.com with a list of your availability.

Note: Please reference this forum thread in your email.

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AutoMate BPA Server 10 version:
Windows version:


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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 02/05/2018 08:59 PM
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SonyMathew
Student (5-19 posts)

Posts: 12
Joined: 04/24/2016

Ok Thanks i will send the availability over email and I have also logged a ticket CAS-0010080283 for the same.

 Category Survey
AutoMate BPA Server 10 version: 10.5.0
Windows version: Windows Server 2008 R2


-------------------------




Regards,
Sony Mathew
 02/06/2018 08:33 AM
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Ricardo Castaneda
HelpSystems

Posts: 3424
Joined: 01/11/2008

Hello,

Thank you, we will reach out to you via the Case and update this thread once we address the issue.

 Category Survey
AutoMate BPA Server 10 version:
Windows version:


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Ricardo Castaneda | Principal Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700
 03/17/2018 11:54 PM
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PajJose
n00b (>6 posts)

Posts: 5
Joined: 10/12/2015

Hi Ricardo,
Do we need to enable the below ports from server to clients to address this issue?

TCP
SSL: 9615, 9625
HTTP
SSL: 9617, 9618

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 03/19/2018 02:17 PM
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Alex Escalante
HelpSystems

Posts: 871
Joined: 02/26/2014

Hello Paj,

Yes, these should be opened. You can find the default port information here:

http://www.networkautomation.c...rmation/4d403ba133049/

 Category Survey
AutoMate BPA Server 10 version:
Windows version:


-------------------------

Alex Escalante | Support Analyst
AutoMate | Division of HelpSystems
HelpSystems, LLC | T: +1.213.738.1700 | F: +1.213.738.7665
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